Unable to hear the sond. HP envy, windows beta 8

Dear, HP support

In recent weeks, I am facing a problem, I am unable to hear the sound, once I open the laptop, I can hear the sound for a few minutes after there is no sound, I use window (beta hp envy) 8.

Please suggest, I would be grateful to you, for your generous support.

Syed Tariq Hussaini.

Hello

Try the following.

Open windows control panel, open Windows Update, select "View update history" in the left pane and then select "Installed updates" link in the next window.

Locate the KB2962407 update, right click and choose uninstall.  Once completed, restart the laptop and when Windows rebooted, open windows control panel, open Windows Update and select "Check for updates".  You will see the update that you have uninstalled just offered once again - right click and select "Hide update".

After that you may or may not need to remove and reload the sound driver - if you do, how to use Recovery Manager to reinstall the drivers and software is detailed in the document at the link below.

Recovery Manager - Windows 8.

Kind regards

DP - K

Tags: Notebooks

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