Unable to open the form and dimension on Hyperion Planning

Hello

I'm working on Hyperion version 11.1.1.3 on my customer environment (Microsoft Windows Server 2003).
There are two servers: one is at the database and essbase, the other is for the reporting, the Foundation and planning.

Since a month ago this customer experiences this problem:
When connect via admin user to Hyperion Planning (19000 and 8300 port can both be used), the menu on the upper part is loaded but the rest are empty.
I tried to open the form by using the menu on the left, but also does not work, always empty. I also managed to try to open the dimension, it cannot be loaded
restarted the service, and the server also, but does not work as well.

NB: this error occurs only on the id of the admin, I tried to create another user account and give the same provision with admin, id works well, no problems and no case empty.

could someone please advice what happened and the solution, I give my thanks to you.

You are looking in the system of planning practice, take a look at the diagram of the planning application.

See you soon... !!
Rahul S.

Tags: Business Intelligence

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