Unable to renew the payment information - no help from adobe in 3 weeks

When I try to launch PS CC, it is said 'license validation online status' and then a pop up that says I have to change my payment information.  Even after the update of the information available to me, I always get this pop-up.  After days of waiting for update - waiting - updated once again - I finally have contact support cat.  The first 2 times I contacted chat support (only support my CC plan offer unfortunately) they gave me the same response from cookie cutter.  They said that we have updated your stuff and it should be active within 24 hours.  It wasn't.  It isn't.

So for the third time I contacted the support, and this time I was told that my case would be back since it was a technical problem and that I would hear technical support by email in 2 or 3 days.  After 8 days - still no answer - I went to my case management in my profile and left a message asking why do not have , I got a response and I really need this product to work because my job depends on it.  The answer for tell me that the delay was because my most recent survey updated the case that changed its priority.  wth.

It was 3 weeks, probably more.  I can't get help to support cat.  I read a lot of this on the forums and some people seem to be getting help when they post here.  I hope someone can help me here.

(edit - wanted to add my transcript with chat support)

Support

Case -0218743237 In the process with the Agent

Access subscription Cloud creative Indiv June 5, 2016

  • June 5, 2016

    • Support agent 16:33

      De : [email protected] Hi Cara, please contact Adobe technical support. You had contacted us to tackle the problem with the activation of the subscription. Cara, we apologize for the delay in response, we see that the case has been delayed that you updated the case from your end. Please do not update the case. It will change the priority and he will be late. However, I have re-climbed the case with a high priority and you will receive the answer earlier. Thank you.

  • June 1, 2016

    • Me 02:46

      I was told to wait 2-3 days for a response by email to your support team, it has been over a week now. Access to the product that I pay is vital to my business, and I tried to get help on the subject for more than 2 weeks.

  • 24 may 2016

    • Support agent 20:44

      De : [email protected] Hi Cara, please contact Adobe customer service. This message is in response to your speech on the issue of subscription access. Cara, I wish to inform you that I passed your request to our next level support team to check the case and help you accordingly. Once we receive a response from our team following levelsupport, we will answer you by e-mail. We apologize for the extra time that it might take. It was a pleasure to help you today. You may receive an e-mail that will contain a link to fill out an optional questionnaire to provide feedback on our conversation today. The survey takes less than 2 minutes to complete and I would appreciate your comments. Please do not hesitate to contact us for assistance. We are available 7 days a week, 24 hours a day. Thank you.

    • Me 20:17

      I've updated my payment method, my products will not always turn on. I waited a few days and tried to update a different card. In Wh it would not yet be activated, I contacted support. After reviewing my info, I was told by a rep that it would be resolved within 24 hours. I waited 2 days and tried again. Still nothing. I contacted the support for the second time and told me the same thing as the first time. Still no. case #0218729936

    • Hello Cara,

    I apologize for the experience you had with the support.

    I am reviewing your case and will intensify to the concerned team and they will be reaching out to you with the resolution on the priority.

    Kind regards

    Sheena

    Tags: Adobe

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