Unable to sign the site of HP SureSupply

I can't connect to the hp.com website. It does not accept my password. I tried many times to reset the PW by clicking on the link password forgotten, used the link sent by HP to reset it, but it won't work. It says the plan Angioma I go match, when they do. Fortunately, I was able to connect the site to Forums to ask for help. It all started when I needed to order cartridges of HP ink for my printer, but I couldn't. HP has lost a sale because of this.

Thanks for any help you can offer.

P.S. I'm using a new HP Envy T17, 8.1 Windows, 64-bit. The problem occurs in 11 IE and Google Chrome.

Hi @djsomers,

Welcome to the Forums of HP Support! I understand that you're not able to sign into your HP supply account course, when you try to connect to, it will not accept your password.

I would like to contact our phone support at the 800-474-6836, they have the possibility to connect to your computer to see what's going on, and they can check the status of the site. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://www.HP.com/cgi-bin/hpsupport/index.pl

I hope this helps!

Thank you

Tags: HP Printers

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