Uninstall an Adobe Master Collection after that my computer has failed

Hello, I bought an Adobe Creative Suite Master Collection CS5 in 2010. I get two licenses and I installed it on my devices two mac: a mac book pro and a mac pro. A few days ago my mac pro has failed. I brought to the Genius Bar at the Apple Store, but they couldn't fix it. It was not until I could uninstall my creative suite (or any software). I get a new mac and I want to recover my second license to install on my new mac. I just called the adobe Help Center and they said it's ok, but I have to ask my request here. Could you help me? Is it possible to uninstall one of my two licenses? How could I do? Thank you for your attention and support. ChrysOrsat

Your first instinct was correct.  Their direction wasn't you.  You need to contact Adobe technical support and they can take care of freeing all lost activations.  If you contact them through chat should not deny you this service.

To the link below, click on the still need help? the option in the blue box below and choose the option to chat...

Serial number and activation support (non - CC) chat
http://helpx.Adobe.com/x-productkb/global/Service1.html

Tags: Adobe

Similar Questions

  • My photoshop has been removed after that my computer has been restarted. How can I recover my photoshop.

    My photoshop has been removed after that my computer has been restarted. How can I recover my photoshop.

    You install exactly in the same way you did the 1st time... Put your disc in the drive, and enter your serial number when asked

    Download & install instructions https://forums.adobe.com/thread/2003339 can help

    -includes a link to access a page to download the Adobe programs if you do not have a disk or drive

    Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq

  • How to install Vista SP1 after that 947366 troubleshooting has failed?

    I have Vista Home Premium 32-bit. I want to install SP1 (and, eventually, SP2 before the April deadline, deadline of 2010). I tried the "Windows Update" - it did not work. I downloaded the installation manual - it did not work. I tried searching for an answer in the forum "Install Vista, upgrade and Acivate", and Mick Murphy (Microsoft Partner) referred me to this forum, the forum "Windows Update". This is probably the right forum to deal with SP1 installation problems vis a vis Vista. Could someone please offer some advice on what would be my next step in the installation of Vista SP1 32-bit? To be more precise on the substantive contribution: I met this http://go.microsoft.com/fwlink/?LinkId=101139link, which redirects to this link http://support.microsoft.com/kb/947366and this link 947366 is where I went through resolution 1 to 4 of the resolution in a vain attempt to get SP1 installed on my computer. In other words, I've tried every resolution 1, 2, 3 and 4 and each result is a pop-up window evoking me the 101139 link. ATER each resolution has failed, I reached the bottom of 4 resolution follows her where:

    Note If the problem is not resolved, this content cannot help you. So, you might want to visit the Microsoft Web site at the following address:

     
    which of course makes back off the screen of troubleshooting altogether. I tried to call Microsoft and their lines are busy all the time. I hope that someone else has experienced this similar problem. I did much research on Google, nothing helps. I hope someone in "Microsoft answers" can provide a response to my "question of Microsoft." Again, my question is: what should I do to get SP1 is installed if resolution 1 to 4 of the resolution at this link http://support.microsoft.com/kb/947366 failed? The above is the most accurate description of the problem that I can provide, including the specific error codes and I have already taken measures. Please please please help!
     
    Thank you!

    Paulbyl,
    I suggest that you first run the disk error check and make sure your player is no problem.  Then, run the System File Checker to check for problems with the system files.  If he can find and correct and rerun the System Update tool .  At this point, you must perform a clean boot , and then try to start the installation of stand alone for SP1.

    If SFC finds issues it cannot fix you will need to perform an inplace of Vista upgrade.  Follow the steps described in this article.

    Mike - Engineer Support Microsoft Answers
    Visit our Microsoft answers feedback Forum and let us know what you think.

  • How can I download Adobe Acrobat 8 Professional after that my computer has been reformatted?

    Since Adobe Acrobat 8 Pro is no longer downloadable from the main site, how do I get my Adobe Acrobat 8 Professional?

    You can download a version of replacement of Acrobat 8 Pro from here.

    Download Acrobat products | 9, 8

    You always have your serial number.

    Educated man

  • Deauthorize Photoshop Elements after that my computer has been sold

    I recently bought a new iMac and all my data and software migrated to my new iMac. I then wiped the old hard drive from the computer and he gave. Unfortunately I have not remove Photoshop Elements first. Now when I try to open the PSE on my new iMac it tells me I've already exhausted my allotted two facilities. I called the Adobe help line and told me that they could fix it but I have to pay $150 to do. I refuse to do. Does anyone have any suggestions. Thank you

    You must contact activation support, not regular customer:

    activation of https://helpx.adobe.com/contact.html?Step=ZNA_downloading-Installing-Setting-up_licensing-

    They are the only people who can reset your activations for you and there is no charge. Just keep on working your way through the screens until you can start a chat session.

    BTW, if you have tried to migrate PES from your old computer, you have even more difficulties. You will need to do a tedious manual removal in this case. Please let us know if this is your case. You can never, never, never migrate an installed copy of PES. It is not a package tidy like most mac applications and for sure you are missing pieces you need. You should always install from scratch on a new machine.

  • I can't install adobe master collection cs6 on my pc

    Hello

    I have the Adobe Master Collection software on my computer, I tried to install several times but at the end of 2% installation it tells me a message error like the one below

    "INSTALLATION FAILED."

    errors occurred during the installation

    However, I follow all the descriptive elements such as disconnect from the Internet, choose the software I wanted etc...

    I need your help,

    Thank you very much

    Madeline!

    empty your tmp (win) or the temp (mac) folder and retry.

    If you see an error with no information, troubleshoot Adobe Creative Suite install problems with log files

  • Uninstalling Adobe Master Collection CS5

    How can I uninstall Adobe Master Collection CS5

    Hi Jeje123123,

    In addition, you can also consult the following link: uninstall Adobe Creative Suite 5.5 or Creative Suite 5

  • I, m beginning to install my adobe master collection cs5 in a new PC and installing wonder an aditional serial number to a previus (CS4) version. I put the serial number of my cs4 and recived a message that this number is not correct, but

    I, m starting to install my adobe master collection cs5 in a new PC and installing wonder an aditional serial number to a previus (CS4) version. I put the serial number of my cs4 and recived a message that this number is not correct, but I check in my acount and is correct

    Thank you. Solved with the help of adobe

  • Adobe Master Collection CS6 programs load is no longer. How can I disable the so that I can try to reinstall?

    Adobe Master Collection CS6 programs worked well until recently. Photoshop is the program that I use the most, and in the last few weeks, I noticed it takes longer and longer to load. Now I can't load any programs, my phone freezes with the image of IPL. I would try to reinstall, but I understand that I must first disable all. I have the education version. What can I do? I don't know why programs not to load.

    Contact technical support to reset activations on their end.

    Mylenium

  • Try to uninstall CS5.5 Master Collection, but programs do not appear in the standard location of Windows programs and features

    Uninstalls CS5.5 after deactivation in order to save space for the CC, I have problems doing so.  I am on Windows 7 64 bit and installed from the Master Collection drives on my desktop and laptop - no one has all of the Master Collection uninstall programs appearing in the standard location, which is the only recommended uninstall Adobe, method.

    If I run the original installation disc, it recognizes the existing CS5.5 of programs, but gives the option to install other options of the program rather than existing uninstall - is possible to use the disks to uninstall programs?

    The fixed - used the disk to reinstall a CS5.5 existing applications, and then the Adobe Master Collection, presented as an element in the location of programs and features, I could select and uninstall applications.

  • Adobe Master Collection CS6 extended: my serial number has suddenly stopped working? !!

    Welcome.

    I paid ~ $2000 for Adobe Master Collection extended CS6. All my software MC recorded at Adobe.com and work for the past two years.

    Today I launch photoshop and an update coming - and zap. All my licenses are in 'TEST' mode and when I enter my license key, I get the message:

    You have entered the serial number has been revoked. This product may not be approved. Please contact customer support.


    And then I get a pop up to:

    Join the creative cloud.


    Seriously?

    I'm a freelance artist under legitimate license - pay for it by cutting my arm - and now this?

    Please help.

    _____________________________________________________________________________

    Note: It seems that I'm not the only one. It's already happened. See here:

    Photoshop CS6 suddenly an evaluation version of the scope.

    Unfortunately, mine does not return to a license after entering the serial number (as mentioned above). Help!

    Yes. After MUCH debate of live chat (the first rep was very dismissive) - and then talk to the contractor. It turns out a person with a keygen used my serial no as well.

    I then had to prove that I bought with $ via the ancient recipes of Paypal + photos + screencaps. They then unblocked my account and issued me a new serial number.

    I hope this helps.

    Kind regards.

  • Migrate from Adobe Master Collection for Mac

    I bought Adobe Master Collection CS5 a few years ago and use it on my desktop and laptop computers. I've lost since the installation CD/DVD. I want to buy a new laptop Mac and use my Master Collection license for the Mac laptop. I disable and uninstall the version on my laptop.

    If I can do this, what is the URL of download Adobe Master Collection CS5?

    I could not know if it is possible by conducting a search of Adobe and elsewhere. I'm not ready to buy CS6 or iCloud versions.

    Thank you!

    If you have windows version now, you will not be able to use the Mac with this serial number.

    But if you follow the 7 steps you can directly download a free trial here: http://prodesigntools.com/all-adobe-cs5-direct-download-links.html

    and activate with a mac serial number.  a windows serial number will not work.

    If you have a problem downloading, you follow the 7 steps, or your browser does not accept cookies.

    the most common problem is caused by failing to meticulously follow the steps 1, 2, and/or 3 (which adds a cookie to your system, allowing you to download the correct version of the adobe.com site).

    Unable to obtain the cookie translates into an error page displayed after clicking on a link on prodesigntools.com

  • Adobe Master Collection CS5.5 upgrade... If something is already updated

    I have Adobe Master Collection CS4 but could only but to install first Pro CS5.5 since version CS4 was buggie it was useless and I needed it for a job that has entered.  I would spend the rest of my software to CS5.5 now but do not want to pay for the Premiere Pro upgrade again since I already bought it.  Is it possible to update bundle?

    Kate has soon

    No, there is no such thing. However, depending on when you purchased, there may be periods of grace, but it is just something that a phone call with after-sales service can untangle...

    Mylenium

  • Adobe Master collection CS4 trial only lasted 4 days?

    Hello

    I installed Adobe Master collection CS4 trial on DVD Adobe kindly sent to me for free, and after using it for 4 days, the trial expired somehow me for no reason.

    Is it possible that I can reset the trial or it expanded? I think 4 days isn't enough for me to try everything, and I don't want to spend much $ if I don't make full use of the software.

    Could someone please help me, and I'm sorry if I posted in the wrong place.

    Daniel

    The 30 day trial starts when you install it!  Come on, be realistic abrupt!

    Daniel, your system clock has been reset. This would cancel the trial.

    As indicated, there is no way to extend or everyone should do.

  • Disabling Adobe Master Collection

    Hello!

    In my business, I have a single license of Adobe Master Collection CS6, it is already installed in two different computers (laptop and desktop), but recently the company me attributed a new computer... so I need to install the software on a third computer. for as much as I realized that I was available to be licensed in 2 different computers... so my question is: How can I disable the license in a machine to install the software and activate it in my new computer?

    Have you tried following these steps?

    Learn how to enable or disable Adobe applications

Maybe you are looking for