Update Adobe Reader XI 11.0.12 problem
For some reason when he tries to do the update it fails at about 80%. He can not find the installation package (C:\ProgramData\Adobe\Setup\{AC76BA86-7AD7-1033-7B44-AB0000000001}\AcroRead.msi). The package only I see in the folder adobe is ({AC76BA86-7AD7-1033-7B44-AC0F074E4100}) which I believe is the new update, but the old version to find not at all on my computer. The reference in the programs and features Panel is incomplete and will not uninstall. To sum up: I can't uninstall or update Adobe Reader XI on my computer because it is not yet completely installed and there is no other older versions on the PC.
What should I do?
Please see the troubleshooting provided in this KB doc steps: Update Windows of difficulty the errors that occur during the Acrobat Reader
If you still experience a problem, you can use the Download Adobe Reader and Acrobat tool - Adobe Labs cleanup tool to remove the application, and then restart your system.
Then try to install Adobe Acrobat Reader from this link: Adobe - Adobe Acrobat Reader DC Distribution
Let us know if you need help.
Kind regards
Meenakshi
Tags: Acrobat
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