Similar Questions

• I have problems with the update payment information

  I changed my phone a couple of months, and payment information is not updated automatically. Whenever I try to update the news, it is said "declined your payment method.

  I am unable to download free applications because of this problem.

  Hello

  Follow the instructions here:

  • Change or remove your information from payment of Apple ID - Apple Support
  • Payment methods, you can use in the iTunes Store, App Store and iBooks Store - Apple Support

  If you still need assistance, please contact iTunes Support:

  • Contact - Support official Apple

  (I'm afraid that no one here can solve your billing problem - it is a community based on the user, no iTunes Support).

• Error: "there is a problem with your last payment. Please update your payment information. »

  I have a subscription to the CC since April 2016 here in Germany. I pay a monthly fee through Paypal. Each month, the subscription is supposed to transfer to Adobe.

  On 21 may, I received an email from Adobe indicating that there was a problem with my method of their choice of payment.

  Visit accounts.adobe.com I saw this:

  

  Even if there is an entry on the lower right side, saying: a Bill was created may 21, there is no entry on the paypal site, saying that the money was sent.

  In the Red Panel, it says (in German), "error!" There was a problem with your last payment. Update your details of payment of your service to continue. »

  I clicked on the blue link ("update your payment information"). Then I was asked to fill out a form (name, address, etc.).

  Then this window will appear:

  

  It is said: "we could not verify your address...". "etc.

  On the bottom there are two entries that say, "your registration" (on the left), "suggested address" (on the right side).

  I chose the suggested address, then he put me on accounts.adobe.com and it seemed to work as the Panel of red error message was gone.

  But the Panel of red error message to refresh the Web site's back, so nothing was fixed.

  What's not?

  Hello

  Please contact our support for this request here https://helpx.adobe.com/contact.html

  

  I hope this helps!

• Impossible to update payment information

  I need to update my payment information in order to continue to pay my package CC Adobe, but whenever I click on the 'save' button to save the details, nothing happens, as if the button does not work. I refresh the page and try again, the details are still not up-to-date and the process repeats. I enter my details but the Save button doesn't work. It has been a few days now and I lose not my CC from Adobe.

  Everyone knows about this or is it just me? Is it possible that I can update this information over the phone, or if someone can solve this problem with the site?

  Clear the cache of your browser, or another browser.

• cannot update payment information

  If I get the same thing everytime I try to reactivate my membership.

  [Reactivate membership

  
  Note: If you update your payment information.

  membership is reactivated and fees for the

  current billing cycle will be charged.
  
  We cannot process information.

  Please try again later or use a different browser. Please contact

  customer support if the problem persists. ]

  I need to update my payment information, but I can't. I tried to use other browsers and I have

  have not been able to take this step to reactivate my subscription for 2 weeks now.

  Someone has the same problem and knows how to solve?

  Hi Isa,.

  Have you tried it on another browser?

  Maybe try in a private window (Google Chrome) or private tab (Mozilla Firefox).

  Let me know if that helps!

  Kind regards

  Sheena

• Update payment information keeps resetting

  Hey Adobe,

  I'm trying to update my payment information for my account because I started all of a sudden using the trial version of CC and I'm running out of time in like 20 days. I tried this type 15 times on the Web site, but after I updated it and I refresh the page, it gives me the message: "Oh no!" There is a problem with your recent payment. Update the details of payment for continuous service. »

  Please tell me how I can fix this or help me.

  Thank you

  Anne

  Hi Anne,.

  Please follow Contact Support FAQ: impossible to reach support via the link "Contact us"

  Hope that helps!

  Kind regards

  Sheena

• My account has expired and I have updated payment information, but I still can't use Id or anything. I don't know what to do.

  The card I had on file has expired and my account stopped. I've updated payment information and now I can't use anything. What happened and what should I do?

  This is an open forum, not Adobe support... below to connect with Adobe personnel to help

  While the forums are open 24/7 you can't contact Adobe support at any time

  Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• My subscription has ceased, even I made my last payment on 22.03.2016. My Plan marked as expired. The system is not providing any other solution but only update my payment information, I did. Nothing seems to happen. Online support is disabled. I have

  My subscription has ceased, even I made my last payment on 22.03.2016. My Plan marked as expired. The system is not providing any other solution but only update my payment information, I did. Nothing seems to happen. Online support is disabled. I have no choice but to ask here for help! I need to work, I need to work now!))

  This is an open forum, not Adobe support... below to connect with Adobe personnel to help

  While the forums are open 24/7 you can't contact Adobe support at any time

  Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• Problem with the payment and the update of the payment details

  Hello

  I have problem with payment and payment information up-to-date. I have paid via Paypal at the end of January, but Adobe does not see that. They ask me in emails to update my payment information. I try to do, but it does not work. Can someone help me solve this problem?

  Hello

  If your payment method is 'Paypal', which cannot be changed to any other mode of payment (if you try to change)

  You must cancel the current subscription in order to change the method of payment.

  Please contact Adobe customer care http://helpx.adobe.com/contact.html

  • Remember that you are logged on the page with your Adobe ID.
  • Select your product and what you need help with
  • Click on the blue box "still need help? Contact us. "

• Impossible to update my payment information.

  Hey guys!

  A few days ago there was a problem with my paypal so I was unable to pay my subscription of the CC. Now adobe asked me to update my payment information in order to be able to pay with paypal, but there is a problem with the site. When I click on the link "Edit" next to my paypal email address in the payment details window, there is no reaction to that. It just shows the four squares (loading icon) for a second, but nothing happens. Also the same thing when I click on save. I tried with all web browsers on my computer, but the problem appears in each of them.

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• Error number: PMT_000008 - cannot update my credit card information

  I need to update my credit card information, but every time I try to update I get this error message:

  Server error

  Error:

  We are not able to perform the selected action. Please accept our apologies for this inconvenience. We have been notified and are already working to fix this as quickly as possible. Please click the back button on your browser and try this action at a later date or take a different action.

  Error number: PMT_000008

  I contacted the live chat twice in the last 24 hours, but they could not help me. They promised I will be contacted by phone, but nobody called.

  In forums, I see this error reappeared since 2014 but no solution has been proposed.

  Any help would be appreciated.

  Thank you!

  mydew28,

  To update payment information please Contact Customer Care

  [Note: make sure that you are connected to the Web site with the valid Adobe ID under which the product is]

• Problems with payments and update Photoshop CC, CC with Lightroom and Bridge

  I installed on my Mac Pro 13 "retina package Photoshop CC, CC of Lightroom and Bridge. In November I started to receive information about problems with the payment and the request for Adobe to confirm the address and method of payment. Done by me already 3 times but still I find myself with this present message and even though I have bills confim me the subscription is paid every month, this request does not allow me update programs. Also, but maybe it's a consequence of the described problem, whenever I try to update Photoshop, Lightroom, and Bridge, I asked to enter the I Word cloud of past, which is not accepted and I don't know how to solve this problem.

  When you install or update programs will ask you your COMPUTER password, so that your operating system knows that you are authorized to make changes

  The problems of payment needs to talk to Adobe... This is an open forum, not a direct link to the Adobe support

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">
  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html
  -or by phone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

• My subscription Creative Cloud amounts and the teacher would not be repeated even after update payment information

  My subscription Creative Cloud amounts and the teacher would not be repeated even after update to payment information. I tried many times in the past two months, updating credit card information and I was never renewed. Subscription keeps saying expired beyond the 24 hour mark it says it will take. I have double and triple checked the information of credit card and have recorded several times. I also never get an e-mail confirmation or an e-mail saying that he had a problem. It is also very frustrating that it doesn't seem to be a customer service number to call especially for customers who have paid for the subscription of creative cloud. Help, please!

  Phone support | Orders, returns, exchanges

  http://helpx.Adobe.com/x-productkb/global/phone-support-orders.html

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

• I can't update my payment information to CC membership

  I searched the forums and saw this problem appearing several times. Once I try to "Edit payment information" I get this common error: "we're sorry, something seems to go wrong on our end. Please try again later. »

  
  

  My old credit card information are on point or has expired and Im trying to update the site, but it does not for me. I need to fix this before October 30 or my membership will be cancelled. It seems with all the threads on this problem that adobe really needs to look at how their site is structured and secure it. I tried calling and chatting with customers and they didn't not help me at all, partly because they were Indians and did not fully understand my problem. It's extremely frustrating. Can someone help me on this please

  Hi Younglion27,

  We remind you but were unable to communicate with you, I send an email, please check & confirm.

  Kind regards

  Baudier

• There is a problem with my payment information and I can't configure any application I want to remove my information from my icloud account payment

  There is a problem with my payment information and I can't configure any application I want to remove my information from my icloud account payment

  There are no withdrawal, must be replaced and released.