Update the Firmware of Calc for the first HP gives first HP V13 recovery mode.

I tried the firmware update procedure prescribed using the latest updates to 2015.   Calculator is V13.  Windows 7.  When from the firmware update the calculator immediately shows the first HP V13 recovery mode. and then nothing happens to the progress bar.   I tried the reset and tried several times, same thing.  Before the attempt of firmware, I am capable of a screenshot so connectivity exists but firmware update fails every time.  Any ideas or suggestions?

Please do not follow the previous answer. It will make you lose your data on the calculator and probably not anything.

===================================

You are connected to a USB 3.0 port? If so, it is probably the cause of the problem. This problem has been solved, but would require the calculator to run the latest version.

Basically, the problem is more likely when the calculator "toggle" in the normal mode in mode 'updater '. Recently, with ports USB, windows stopped to reload the usb driver in mode "updater" on some systems.

A simple thing you can try is this:

1. try your method of update.

2. once it is in the form "updtate" - go ahead and disconnect the calculator.

3. close the connkit leave the calculator in update mode.

4. now connect the calcualtor to a DIFFERENT usb port.

5. Windows will probably appear a driver installion thing or detects the device, or something similar. It's what you want.

6. once everything has stopped, rerun the connectivity kit. After a few seconds, you will be asked if you want to update. Click Yes and if all goes well it will run well this time.

If you continue to have problems, try the continuation of this support document. If you continue to have a problem, post it here and we will try to get by.

http://support.HP.com/us-en/product/HP-Prime-graphing-calculator/7298643/model/7298644/document/c04674521/

Tags: HP Tablets

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