Update to V 5.0 blackBerry Smartphones and lost everything

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• Update on 9360 bb curve blackBerry Smartphones software

  Hello

  my phone needed to update the software so I chose for her to do. However, it has reached the stage where it is back up my data, but it has now ceased on 12% overal completion for several hours. I took battery out and tried again, but it has again reached the same point and doesn't seem to make any progress.

  Any suggestions on what I should do? is there a problem with my phone or does it take time?

  Help!

  Nicola

  Two options to try:

  One:

  • Open Blackberry Desktop Software & connect your device with the PC using the USB cable, without inserting the battery.
  • You have three Retry option, update or cancel, and then click Update.
  • Once it is at the stage of the "initialization of pocket" update, then insert the batteries.
  • If this does not work, and you get stuck on the safeguarding of social data feeds, go to the second method below.

  Second:

  • Start your BlackBerry in safe mode.  Article ID: KB17877 how to start a mode BlackBerry smartphone without failure http://www.blackberry.com/btsc/KB17877
  • Connect to the BlackBerry Desktop Software and allow handheld to connect. If you are prompted to update, cancel the upgrade for later.
  • IF you can not connect or your desktop software does not recognize your device in Mode safe, please follow the instructions here to force detection: Article ID: KB10144 how to force detect the BlackBerry smartphone using the Application Loader
  • Go to device > delete > SELECT DATA > select this option to remove the Social flow and smart card data bases and follow the rest invites you to complete.
  • Now, you can go back and click to update the device through the Desktop Manager, or restart the BlackBerry in normal mode and continue on the upgrade of the air.

• Error of BlackBerryID blackBerry Smartphones and to protect

  I received a notice to upgrade BlackBerry ID.

  I did it.

  Was then reboot needed. Restarts OK.

  NOW I have a updated BlackberryID but disabled BBProtect

  Protect wants latest BBID, but when a window appear to download a new version of BBID the result is "there no new version for BBID' (I have just one last)

  BBM also wants the new version of BBID.

  I tried to reinstal Protect: impossible

  Protect the Web works in all functions: find, sing the ear and send the message to the device.

  What is the solution?

  giuliano1969 wrote:

  In the first and the second time I tried 5 steps THAT BBID has been installed (downloaded on Appworld), but in other attempts BBID does download no BBID more.

  "attempts"? I don't understand...

  giuliano1969 wrote:

  My company does not help me for the specific App problem to my terminal.

  There is no sound wireless problem or a bug.

  In fact, the one that your provider tells you is wrong. Your carrier is responsible for the delivery of all services on your device, which is BBID to 100%. As a result, they are also 100% responsible for all official support for all services you pay for. Consider... you don't pay them... and they deliver. Only, they (your operator) have access to their systems to verify what is happening. Only they (your operator) have access to the formal escalation chain so that your problem could receive official assistance from BlackBerry. Please see this "sticky" post, and the son to which it connects, for more useful information to guide you as you go:

  • http://supportforums.BlackBerry.com/T5/social-lounge/how-this-site-and-formal-support-work/TD-p/2540...

  I hope that this information will be useful to you.

  If you want yet to try to seek a formal support, then your next step would be a full reload of the OS on your device. If you want to try that, then please conduct and first review the backup process discussed via the link below in my sig auto on this post.

  Once you have a full backup, then the easiest way is to, on a PC (you can't do this on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• Missing icons blackBerry smartphones and Applications

  I did an update on my desk to my Blackberry Storm and now I'm missing tasks, Notepad and keeper password and perhaps applications icons - can someone please?

  Hello, Kate Jackson,.

  Read the public knowledge base article:

  KB13956 The tasks or the Notepad icon is not displayed on the BlackBerry smartphone

• Update of the software of blackBerry Smartphones

  Hi, my wife has a 9320 BB and I have a BB9900. Whenever a software update is available, I tend to update both at the same time via the BB Desktop Software. (the last being 7.1.2061).

  Today I plugged BB9320 my wife to the laptop for the load and the BB Desktop Software identified one update, 7.1.2753. In the end, I have connected my BB9900 but no software updates found, can anyone tell why this should be the case please?

  Thank you very much.

  Hi londonpride

  These device software are developed by BlackBerry, then released by respective carrier specific to each BlackBerry device model, carrier of your wife has published this specific version of the OS for BlackBerry 9320 and for you... you can have the newest software for your carrier device, so you are offered no updates for your BlackBerry 9900.

• Volume headset from blackBerry Smartphones and clarity on the curve

  Hi all

  I've been a user of Razr for quite a while and am very close to having bought a BlackBerry Curve of Alltel. Before I do, I really have your contribution to this:

  Because I spend a LOT of time making phone calls and work in a noisy environment, the earphone volume and clarity are VERY important to me. I'm not sure if the curve can give me the benefits of a great smartphone AND a great phone in terms of call quality.

  Can you give me your opinion on the earphone volume and clarity compared to the Razr (I currently use V9) and also if you think that because the tip is located a little further from your mouth against a flip style phone that it might cause problems in a noisey environment. Ive had before cell phones, which were weak in terms of call quality and its REALLY frustrating.

  Thanks again for you input. This will help me make the right decision!

  my best,

  Rick

  of all the greatness that is my BB, the listener and the quality leaves much to be desired.  If the volume is too high, cracking bad.  I use it mainly in the car and have bluetooth through the stereo, so in the car, it is not a problem for me.

• Director of office of blackBerry Smartphones and Curve 8330

  I just installed Desktop Manager 5.0 for my curve. The installation went well, and after it backs up, the curve works correctly. I wonder, however, if the Desktop Manager saved e-mails, MMS and SMS messages in a file on my desktop that could be retrieved and read later if necessary. I heard this answered both ways so far: Yes it did, and no, it's not. No one knows what is the real answer?

  Hi and welcome to the forums!

  Well, two answers could be correct according to what you were doing. If you performed the backup, and then he did. If you have not run the backup, then it does not. If you performed the backup, then a file with an extension of the RPI could be saved to your PC - search your entire hard drive for *.ipd and see what you find. To make a backup, follow these instructions:

  • KB12487 How to back up data to a BlackBerry smartphone

  Good luck and let us know!

• Updated my BB just wiped blackBerry Smartphones software

  Rather frustrating, I just ran the update software for my Blackberry Curve 8900, which completely has the mark of my phone and erased everything. Now all I have is a menu with a list of my applications and options (which she won't let me use) "Blackberry Software 5.0. (something?). 31 "(ou quelque chose de similaire à cela) at the top." I tried to restore my device with no luck. Any ideas of how I can reverse this trend?

  Sorry guys - I just wanted to say my network provider (vodafoneUK) of brand has been cleared. I had a list of options, but when I click on an error message came up with letters and numbers, saying that he was not coming.

  I've sorted the problem now. I just re - load v5.0.0.411 and then used the blackberry Desktop Manager to restore my messages and contacts, and applications

• EDGE of blackBerry Smartphones and now Inernet on TORCH 9800

  Hello

  I really EDGE like this on my phone but when I open a page I have this:

  It is not included as part of your plan current service of navigation via the cellular network. To browse the web, you should use the Wi - FI or contact your service provider to change your service plan.

  I can also use Blackberry messenger and no message can be sent.

  What should I do? I have the blackberry torch 9800 with ATM mobilis Algeria and EDGE runs correctly on mobile?

  OK... Well this is only half of what they should have done; just confirming that you have an account does not solve your problem. Think of it this way... you PAY for ALL your services and ALL your formal support... you should be very angry (with them) that they deliver or you...

• Update of the os to blackBerry Smartphones

  I use bb 8520... now, my version of the os is v5.0.0.1036... There is a new update of the os available for me and how I can update my os phne... Please help me... if I use later please like me who...

  You use the latest version of your device. There are no OS6 for the 8520.

• Travel to blackBerry Smartphones and map Applications for Blackberry

  Can someone tell me what is a good (free) travel/mapping for blackberry application?  I had google maps and wasn't so much in love with her.

  I checked the blackberry site and found "poynt."  What is a good?

  Poynt is not a great map and the application of directives, but it is a kind of good yellow pages application.

  Outside of Google Maps, there is AmazeGPS, Nav4All and may others.

  Other: http://www.blackberryforums.com/gps-mapping/127686-all-known-gps-applications-bb.html

• BBM blackBerry Smartphones and my internet is not working properly

  Hello, I just bought my blackberry curve the other week and my bbm will not work. When I add people it says waiting, but they do not receive an application, and the same thing happens when they add me? someone else had this problem?

  Also my phone automatically takes a daily rate for the internet even if im connected to wifi. is any way I can stop it taking my daily credit, unless I give him permission outside the wifi area? and when I try to use internet outside my wifi internet access is very limited, I can't use facebook or similar pages?

  Thank you 

  Do you have a data Plan BlackBerry enabled on your account with your carrier or mobile provider?

  You must, in order to obtain services of BlackBerry data as the Web browser, Facebook for BlackBerry, BlackBerry Messenger and many more.

  Then call your carrier and you learn about to have added to your account BlackBerry data Plan.

  Good luck.

• Password blackBerry Smartphones and txt msg BB desktop

  Okay, so I'm trying a software update of the dl for my bb and when I plugged the bb into my mac it asks me my password on he computer and the phone. I go on my phone and good. Enter same password on the computer says incorrect? can it be reset or? I disabled all passwords on my BB and this has not corrected he did an excluded reboot battery for 5 minutes still does not work.

  I'm trying to download the software to see if it will fix the small message tet icon who is always there, even if I know that I have no txt msgs. I chose the earlier mark as open, I've removed all txt msgs, I did the hard reset. normally one would fix that, but not this time

  Info on the device

  Your carrier: Telus

  Model information and the version of the OS: 8530, V5.0.0.654.

  Apps and free space

  File free of charge before and after a battery to remove / replace. : 124935892

  A battery pull fix your problem? NO.

  Installed apps and their version if possible: no apps installed

  Feature of BT model/version:

  
  

  Ok. Any time mentioned you that I proposed and then you reboot your device while it was still light up? If you want real help I suggest to drop the attitude. Its not welcome here. Understand? See you soon

• Service internet blackBerry blackberry Smartphones and the blackberry enterprise server is not connected

  Hello

  I have a question, it seems that I forgot to pay my monthly subscription for blackberry

  and it had to be today March 1, 2011, I paid, there already but I still isn't my internet work

  my blackberry internet service and blackberry enterprise server are not connected.

  do I have to wait overnight or have they me removed from the system or what that

  can you please help someone thanks.

  Hello

  BlackBerry does not provide the service.  In fact, it is done by your carrier.  Therefore, it would be best to contact your provider for assistance to ensure that they have received your payment and see if they have disabled anything on their end.

• Manufacture of blackBerry Smartphones and receive calls

  I recently bought the blackberry curve 8520 on talk and I can't make or receive calls, call failed if poster, also I can not configure my email address

  Phone call should work. I don't know what the problem is here.

  Gabrielle wrote:

  also I can not configure my email address

  Do you have a data Plan BlackBerry enabled on your account with your carrier or mobile provider?

  You have to, to get the push RIM email functions you are looking for, as well as services of BlackBerry data such as the Web browser, Facebook for BlackBerry, BlackBerry Messenger and much more.

  Then call your carrier and you learn about to have added to your account BlackBerry data Plan.

  Good luck.