Update Windows Reboot Loop

Recently, I get these pop-ups Windows Update indicating that I have to restart my computer.  I checked to see what updates are being installed, but Windows Update won't disclose.  I spoke with my system administrator, and we discovered that an update KB3033929 was the culprit.  From what we have studied, it was supposed to be update KB3035131 installed before KB3033929... KB3035131 never installed while KB3033929 was.

I went and removed Windows Update KB3033929 and restarted.  When I open Windows Update, my intention was to manually install the update KB3035131 first, and then reinstall KB3033929 according to the Security Bulletin (which I believe you have published).  However, I performed the following tasks in Windows Update with the respective results:

  • Click on "Check for updates": Windows Update displays the window "Windows Update cannot currently check for updates, because you must first restart the computer so that a previous installation can be completed."
  • Clicking on the link 'View update history': no display update history.
    • Click on the link "Installed updates" and sought KB3033929... confirmed it has been deleted.
  • Final check of updates: yesterday (22/12/2015) at 14:19
  • Updates have been installed: 12 17, 2015 at 08:50 (down).  View update history (which I already did in the previous step).

There is another thing that causes this infinite loop?  I thought that getting rid of the KB3033929 update would solve the problem... it didn't.  Please indicate how I can install updates again without having to restart again and again and again.  It is disturbing for my ability to get my things done on the job.  I need to be able to specifically support KB3035131 update successfully before you reinstall KB3033929 as directed by your security Bulletin.

I thank very you much for your attention to this issue.

V/R,

John J. Bottiger

UPDATE: I had an online chat with a Microsoft representative who was very helpful.  She told me that the next step was to do the following (from a link, she sent me... the solution was provided by "kieferschild"):

  • Click / tap on the Start button and type "regedit" in the search box to launch the Registry Editor tool.
  • In the left pane with the directory tree, go to HKEY_LOCAL_MACHINE-> software-> Microsoft-> Windows-> CurrentVersion->->-> RebootRequired AutoUpdate WindowsUpdate
    • If this key is displayed (i.e., not deleted, data displayed when you select this key), then that indicates that it is corrupted as Windows Update is supposed to automatically remove the key at the end of the updates of Windows.  Delete this key.
  • Close regedit and reboot the system.

After you complete these steps, I was able to get out successfully the updates available from the link "Check for Updates".  Given that KB3033929 was on the list, but not KB3035131, I checked all the world updates except for KB3033929 for download.  PC restarted when Windows Update completed downloads, and now I have this infinite loop with the update Windows restart process.

Thanks to all those involved... my sysadmin at work, technical representative at Microsoft and all of you who have read my question.  Have a safe and happy holiday season!

V/R,

John J. Bottiger

Tags: Windows

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