Upgrade to 10 elements did not allow my PerfectPhoto Suite 8 Plugins

I ran 10 elements with PerfectPhoto Suite 6 (which began with the free version of 4 PPS which came with the E10) for a few years in order to use the plugins of PPS6 inside the E10.

Last week I upgraded PPS6 tp PPS8.  Everything worked without exception and all new PPS8 plugins were available under the menu file/automation of E10.

Yesterday, I installed E12.  During the installation it me warned that it had found the PPS8 plugins and would like to install/activate the.  After that installation is complete [no error] I noticed that the menu file/automation of E12 is gray.  However, under the Plugins Help/About all plugins PPS8 listed.

Here's what I've tried so far:

(1) installed items 12

> no automation tools in 12, but they were always visible and active in the old version (10)

(2) uninstalled perfect Photo Suite 8

(3) uninstalled items 10 (leaving E12)

(4) re-installed the perfect Photo Suite 8

> no still no plugins automation in E12

Can someone help me with this?

Howard

Redmond

Sheesh.  You won't believe how much time I wasted on this issue.  I have exchanged emails probably 5 with customer service but was getting nowhere.  After waiting nearly 30 minutes for a technical support I was finally able to talk to a technician.  The first thing he asked me was ' you are in Expert mode.  There are three modes in the upper part of the screen - Quick, guided and Expert.  When the first installation of the Editor opens in fast mode.  The menu file/Automation element is enabled only when you are in Expert mode.  Its just so easy.

Sheesh... What a waste of time...

Tags: Photoshop

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