Upgraded to 7.1 on smart phones blackBerry bold 9900 and app world will not work

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  Hello TomJax,

  Welcome to the community of BlackBerry Support Forums.

  In this case, we can try to reload the software on the BlackBerry smartphone to make sure she is running the most recent version and there is no problems with the operating system.

  To do this, we would need to back up the BlackBerry smartphone. Please open the BlackBerry Desktop Manager and connect your BlackBerry smartphone. Click the backup and restore button, and select Save. Note the location where the backup is saved will allow us to access later to restore the BlackBerry smart phone.

  Once you have saved your BlackBerry smart phone, please follow the link below to complete a clean reload of the BlackBerry smartphone software.

  Link: http://www.blackberry.com/btsc/KB11320

  Test the smart phone BlackBerry before restoring the backup

  Thank you

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  Thank you

  killingmydream wrote:

  I bought a BlackBerry Bold 9700 and downloaded Blackberry World. When he finshed downloading I opened it upwards and it came with a statement saying that 'App world requires the latest version of BlackBerry ID' two options also came up saying 'close' and 'update '.  I clicked on "Update" and a new message came up saying "sorry, the software update server is unavailable. Please try again. "I click"Try again", but nothing happens so I click on 'Close', then another message comes up saying"BlackBerry Installation ID failed. Please try again later. (80002) "I try again and nothing happens. Can you please help me, I don't know what is happening and this problem is afflicting me.

  Hello

  Welcome to the Forums of the BlackBerry Support

  You can also try this Knowledge Base to resolve your issue with this error:

  KB29613 : The error "failed Installing BlackBerry identity. Please try again later. (80003)"appears in BlackBerry App World  

   

  Or go to this thread and try these suggestion: update to the most recent version of Blackberry ID App World

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  Hello!

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  2. go to my world

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  Thank you

  Looks like I told you wrong. Here's where I went. You can then click on Log In.

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  Hello

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