Version of Acrobat Pro serial number of DC will not start.

I compile and install images by computer for teachers and staff in a University.
Some of these users choose to buy Acrobat Pro DC in the edition number constantly to keep the software with the machine through personnel changes.

I install the software at the time of the generation and the software can't get out on the internet.

When the computer is in place and connected to the network, the user is prompted to enter their Adobe ID to register the product.

Entering successfully into their adobe ID, the product completes without error.  The product is not registered. Next launch, the process repeats.

I have:

-run a repair on the installation.

-uninstalled and reinstalled the product

-Launch the uninstallation and clean to remove utility the product and any other acrobat software and settings, then re-installed.

-Attempt connect using different user adobe accounts.

-Downloaded the latest installer of serial number of: download Pro or Standard versions of Acrobat DC, XI or X and installed with it.

The problem persists.

According to: known issues | Adobe Acrobat DC, CD :

" Known issues

Activation

Problem: Acrobat DC do not launch if an uninstall in offline mode and reinstall is performed using the same serial number. [3943212]
Solution: put the machine online. On the login screen, choose connect now. Acrobat will launch successfully. »

The machine is online.  On the login screen, the user chooses to connect now.  Launch of Acrobat IS NOT successfully, but rather closes without error and without registration of the facility.

I think that this series of events is not technically a 'solution' as a workaround solution usually involves the product of work after work around the problem.

This issue is constantly itchy and will become problematic as the dozen multiple computers that are running a version of Acrobat Pro must be replaced and the new, non-functioning software installed.

A next resolution would be appreciated,

Okay, so I made a second attempt, this time:

1: uninstall all products (including non-pro versions) adobe acrobat, and then restart the computer.

2: go to C:\ProgramData\Adobe\, here you need to rename the folder named "SLStore" "SLStore_old" or you can use any name of your choice. (Please note: ProgramData is a hidden folder and you may not be able to see it.) Make sure that hidden files do not appear on your computer, you can follow this link to the same thing: Show hidden - files-Windows help)

3: go to C:\Program Files (x 86) \Common Files\Adobe\SLCache. Delete all the files and folder in this folder. Make sure that you do not remove the SLCache itself.

4: go to:-C:-users- \AppData \Local-Adobe-OOBE, delete this folder.  I also deleted the folder % userprofile%\AppData\Local, % userprofile%\AppData\LocalLow, %userprofile%\AppData\Roaming Acrobat

5: used CCleaner to clean the registry references

6: reboot

7: install Acrobat DC when you're connected to the internet by using the last installation program downloaded, before the serial number when prompted.

8: restart the computer without launching Acrobat DC.

9: launch acrobat DC, connect you with the Adobe account, accept the license terms

10: (again) invited me for the serial number.  Serial number entered.

At this point, the program successfully launched.  Although I can't say for sure what's the difference between the first and second attempt.

I am wary uninstaller expatriates registry references which do not crushed on re - install?  Restarting Windows 98 - style persistent may also have changed things.

However, this kind of unpredictable behavior has been the standard for all of our DC Pro Acrobat installs.  Some work very well on the first try, others take 3 or more, some take the above list to play with hidden files and registry entries to work.

Thank you for your help, however, I hope the installation for versions of serial number becomes more standardized and less unpredictable with future updates, it takes a lot of time for those of us with a selective use Adobe programs in an enterprise environment.

Tags: Acrobat

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