Video player widget for Muse CC "thumbnail could not be generated.

I bought the video player for Adobe Muse CC. I can add the widget in a website, but I get an error. In English it is "a thumbnail could not be generated.

Please provide details as to exactly when you encounter the error, while adding the widget or preview, have you tried the browser preview?

Also have you already contacted the Publisher?

Thank you

Sanjit

Tags: Adobe Muse

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