video problems with xfinity

I recently bought a HP dv6 laptop - I have only had it a few days.

I noticed that when I try to watch on xfinity TV - I don't get the video menu bar that allows me to pause, stop and especially to go full screen.  I tried in chrome and firefox.

I checked my other HP laptop - the bar is always there when I go to the website of xfinity - so I think its my PC and not Xfinity.

Thoughts?

I can go full screen when I go to other sites, like ABC, NBC etc. and watch here

It is sometimes the simplest things.  I thought to it by chance today.  I was in Google Chrome with an open xfinity video.  Frustrated, I decided to do everything all the larger screen then I hit ctrl + several times - after which appear the video toolbar and I could enter full screen mode.

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