Video software BlackBerry sync BB Z10 help to link - video will not play on PC

Help, please

I'm trying to sync my videos I recorded on my Z10 for my PC using the BB link.  All my other media files have been very well and I can see no problem.  When I go to play a video link all I get is sound, no picture.  I had this problem also when I tried to 'share' a video by email it... the person only had sound.  Don't know what to do. The video is opened on the PC using Windows Media Player.   Thanks for any help!

No, thanks for the reply, but I was actually able to solve the problem. The video is in mp4 format, which windows player couldn't play... so I downloaded the codec to be able to see the video... or I could have just played with the quick time player. Thanks anyway

Tags: BlackBerry Smartphones

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