view bad carrier network after the change of carrier

Hello. I'm of the Malaysia. My phone is iPhone 5 that I bought the provider of services of MAXIS 2012.Yesterday I've migrated to another service provider which is CELCOM. My problem is my iphone showing subsistence MAXIS as my service provider and I can't make outgoing or receive call. When I change my SIM card into another iphone, it works perfectly and it showed CELCOM as my ISP. What should I do? I already reset my iphone network setting and already called helpline CELCOM and MAXIS. CELCOM said my line is active and MAXIS said since I was migrating to another service provider, they can do anything.

Please help me. Thanks in advance for your support.

Is your phone SIM locked to Maxis?
Try this:

Go back to iTunes

Turn off find iPhone

Pull out the card SIM of Maxis
Restore as a NEW

Then insert the SIM Celcom

If the phone displays the message SIM not accepted - then your phone is locked to Maxis

You have to work with them somehow to make it unlocked

How to unlock your iPhone for use with another carrier - Apple Support

Tags: iPhone

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