View Crash Driver Optiplex 5040 using Excel

We have 3 new Dell Optiplex 5040's (i7, 8 GB Ram, 500 GB HARD drive) with no gpu addon.  On all computers, the display driver randomly crashes and retrieves all using Excel 2010.  I updated to the latest drivers to display, off hardware acceleration in Excel and extended the timeout of the display driver in the registry.  The difficulty of recording made longer between hangs, but has not fixed the problem.  Any suggestions?

All,

We find that the same questions about 5040 Optiplex computers of desktop and laptops Latitude of E7x70 (all to come with 8 GB of RAM and 128 GB SSD)

We are running the latest Bios (1.2.7 on the desktop) and Win7 64 bit / Office 2010 32-bit

There seems to be Skype for business (Lync.exe) which then blocks the display driver resets... we get the following in the event log, although most users report that they use Excel when the accident occurred.

The failing application name: lync.exe, version: 15.0.4809.1000, time stamp: 0x56cbfaf2
The failed module name: igd10iumd32.dll, version: 10.18.15.4279, time stamp: 0x55db7e87
Exception code: 0xc0000005
Offset: 0x000485a3
ID of the process failed: 0x1e54
Start time of application vulnerabilities: 0x01d1c255ddccd0a6
The failing application path: C:\Program Files (x 86) \Microsoft Office\Office15\lync.exe
Path of the failing module: C:\Windows\system32\igd10iumd32.dll
Report ID: 76d06a76-2e4c-11e6-85f9-1866da0201f0

Given that our image has been produced, Dell has released some new display drivers - one I tried the Dell site didn't fix the issue and none have an Intel but I am testing now one published by Dell may 24 it seems to have fixed if all goes well!

The 5040 is version A07 20.19.15.4454

(the previous ended with 4390 A05)

I noticed that they released an updated driver for the laptop E7270 on the same date, so maybe apply the same fix.

Tags: Dell Software

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