Vista Home Premium Activation, product key blocked
Hello
I recently installed a new hard drive in my laptop. The laptop is an Acer and still has the Vista Home Premium COST below label, which was used to reinstall Windows.
When I turn on my computer, I get a message saying that I need to activate windows before I can use my computer.
I first tried to use online activation, but it does not - it asks me to type a different product key. But I only have one.
Then I tried to use the automated phone system and was asked a support person. This person told me my product key had been locked, but she didn't know why, so I was then redirected to a representative of Genuine Advantage. I was talking to this person for about 15 minutes trying to get my product activated, but we had problems understanding eachother and he said that because I could not connect to windows (I can't get with reduced functionality) that he couldn't help me and that I would need to call 1800-936-5700.
So, I tried calling that number who gave me, but when I call, I get a message saying that the number is not available and I should check to see if it is correct (perhaps the number is not available in Australia, I don't know).
Then, a few days ago, I filled out an online assistance request that says take 1 day working to meet, but never heard talking back. :(
Now I'm stuck with nowhere to where to go, then someone could please give me an idea how I can get my active Windows and go back to using my laptop.
Thank you!
Brad
Microsoft Activation centers worldwide telephone numbers:
http://www.Microsoft.com/licensing/existing-customers/activation-centers.aspx
(This site is for activating Volume License, but if you call, they will help you)
The phone number is not working:
Microsoft Wordwide contacts: http://www.microsoft.com/worldwide/default.aspx
Stuck key (error 0xC004C4A2):
http://social.Microsoft.com/forums/en-us/genuinewindows7/thread/a2444f34-0AFF-4f29-a8ac-67e28b0c0285
Never be afraid to ask. This forum has some of the best people in the world to help.
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