Want to 17j-111-sl: recovery failed - your account has been disabled. Please contact your system administrator-

Hello world

I really hope you can help me because I'm running out of option...

First of all, sorry for all the mistakes possible, I'll do, English is not my first language.

My Hp envy 17-j111sl gave me hard times, crashing while playing the game online using firefox playerwith unity3d.

Although I have day all, I had another BSOD while playing.

In addition, the laptop is drammatically slow at startup... I mean it took 16-20 minutes to boot successfully.

For this reason, I tried to restore using HP Recovery Manager to restore the laptop computer and the operating system.

The process did not went well. I was a report that said "detect an error in the PININST_BBV" and "critical error condition has been detected to BBV1."

At this point, I had to restart the laptopt, but I can not connect because "my account has been disabled. Please contact administrator. There is no one else on the laptop, just me, the administrator. I set a password when I used the laptop for the first time, but now he don't ask me the password. I just can not simply open a session, with no other options.

Unfortunately, I don't have the recovery disc, so I checked on the website if they were available, but nothing...

If I press "ESC" at the beginning, then click on "recovery" it always does the same thing... I click on "Administrator" and the message "your account has been disapled".

The laptop was supplied with W8.1

Please, clues? I'm really worried

see you soon

Create 8.1 Windows Installer dvd or usb with the free download of Microsoft. Demarrer start from this to install Windows, and then use the drivers of your Support at HP page.

http://Windows.Microsoft.com/en-us/Windows-8/create-reset-refresh-media

Or call the HP Support to order recovery media & I hope they will work.

If you live in the United States / CA, coordinated HP here.

Tags: Notebooks

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