want to 4500: my desire to 4500 will analyze attached but will not scan to e-mail. It worked very well for a while.

My envy 4500 fine scans the attachment, but he left a while back scanning to e-mail.

I'd appreciate help but I am not a techy, so if it's a difficult solution, I would like to waste your time.

Thank you

Hello @cocodad,

Welcome to the Forums of HP Support!

I understand that you are having problems when scanning directly to e-mail on your HP ENVY 4500 e-all-in-one printer. I would like to help you to solve this problem today. However I have to ask you a few questions to you the specific troubleshooting steps.

  • (1) what email program are you using on your computer?
  • (2) do you receive an error message when you try to scan to E-mail?

Once I find the answers to these questions above that I'll be more than happy to guide you to a solution. I look forward to hear from you!

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