want to sleekbook 41115dx: touchscreen not working not
my touch screen doesn't work anymore. don't know if due to the 8.1 update. When I went through 10 hours online and HP diagnostics download driver included, computer does still no pen and touch detected on this computer.
tried recovery to earlier point in time. all advice appreciated...
Hi @ml1588
Welcome to the HP Forums!
It is a fantastic place to find answers and ideas!
You have the best experience in the HP forum, I would like to draw your attention to the Guide of the HP Forums Learn how Post and more
I understand that your touch screen is unresponsive and you aren't sure if a Windows 8.1 update caused the problem. You have been through 10 hours of online help and diagnostics of HP, but have not been able to solve the problem.
You tried to do a restore, but that did not help.
I don't know if you tried or not, but here is a link to the HP Solution and the finder update
Here is a link to HP TouchSmart PC - troubleshooting problems of touchscreen in Windows 8 , which can also help.
If the problem is still not resolved, you could do a recovery in factory
Performing a recovery of HP (Windows 8) system
There will be an option for you to back up your personal files to avoid any loss of data if you do not already have one.
Restore files that have been supported to the top using HP Recovery Manager (Windows 8)
You can contact HP support for assistance at any time. They can access your system remotely to help.
Please contact our technical support at 800-474-6836. If you do not live in the United States / Canada region, please click on the link below to get a number of assistance for your region.
Good luck!
Tags: Notebooks
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I am very grateful for your response. I was away on a weekend and will not be able to respond immediately. We have established that it is a hardware problem with the touch screen please contact the HP support by phone for the machine. Visit the link http://hp.com/contacthp please select the country and language. Type the product # of the unit and follow the on-screen instructions to contact phone are supported.
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