HP Pavilion TS14 - n013a Ultrabo: touchscreen not working not

My touch screen stops working after the installation of Windows 10.

I did a factory reset Windows 8 and improved to 8.1

I followed all the options repair, but without success.

Y at - it a firmware update or anything that would solve the problem?

Hi @JDGB,

I am very grateful for your response. I was away on a weekend and will not be able to respond immediately. We have established that it is a hardware problem with the touch screen please contact the HP support by phone for the machine. Visit the link http://hp.com/contacthp please select the country and language. Type the product # of the unit and follow the on-screen instructions to contact phone are supported.

I hope this helps! Please keep me posted about it. I am happy to be always at your service. Please let me know how it goes. I really hope that the problem is solved without hassle. Thanks for being a part of the community of HP and if you need more assistance made me know and I will gladly make all that I can to help. If you want to say thanks for my effort to help, click on the ""Thumbs up ' to give me a "Bravo" and also please mark as "Acceptable Solution" If this helps. "

Now carefully and have a wonderful week ahead.

Tags: Notebooks

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