WAV files deleted - don't know why!
Hi all
I have an IVR4.5 Server installed again, but I am facing a problem: when the server restarts or stops (suddenly or planned), all the files in the C:\Program Files\wfavvid\Prompts\user folder wav are removed. These are the files for our guests, so when they are removed, the applications may not work well.
I am very confused with this, could someone give me a troubleshooting guide?
Thank you
hoanghiep
Hello
I think he should add guests to the directory. Inside the AppAdmin page go to 'Applications'-> 'Prompt management' and go to the directory where you have the wav files and click on "Upload new guests" and add the guests that you will use in your scripts.
Hope this helps,
Juan Luis
Tags: Cisco Support
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