We get an error "Player doesn´t support that file or a required CODEC is not installed.

* Original title: how to open the exported from a Mac in my Windows MP4 video?

Hi, I can't open MP4 videos when exported from a Mac. A message says that maybe player doesn´t provide support to this file, or a necessary CODE is not instaled on my computer.

Hello

1. what player you use to play MP4 videos on your computer?

2. What is the full error message?

3 is the issue limited to the exported file?

Codec can be written for 32-bit OS or 64-bit. If you install a 32-bit codec on a 64 bit system, for example, the player may not be able to play all the files in need of codec.

Note that many older codecs are no longer available in 32-bit versions. If the codec provider does not specify whether its codec is 32-bit or 64-bit, the codec is capable of 32-bit.

Determine what codec was used:

a. read the file in the player.

b. right-click on the file and then click Properties.

c. on the file tab, look at the Audio codec and Video codec sections.

 

Then you can uninstall any installed codec and install that you need to do the job file.

If you have several codec for the single file to work they can clash and cause problems.

Codecs: Frequently asked questions

http://Windows.Microsoft.com/en-us/Windows7/codecs-frequently-asked-questions

For more information, see the article:

Play an audio or video file: frequently asked questions

http://Windows.Microsoft.com/en-us/Windows7/play-an-audio-or-video-file-frequently-asked-questions

If you use Windows Media Player, I would say that you can download the latest pack of codecs for Windows Media Player to the Internet and check out them. Make a search using your favorite search engine.

Warning: Using third-party software, including hardware drivers can cause serious problems that may prevent your computer from starting properly. Microsoft cannot guarantee that problems resulting from the use of third-party software can be solved. Software using third party is at your own risk.

I hope that helps!

Tags: Windows

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