Western Digital 1 TB My Book external hard drive on Vista 64 - Bit needs driver. Windows can't find it!

Here's the deal. I bought a Western Digital 1 TB my book about 2 months ago. I plugged on my DELL XPS laptop running Vista 32 bit with no problems and managed to save all my files. Everything worked very well. Although this computer is damaged and sent to DELL for repair. Make the long story short, a replacement computer was sent to me. Now, I have a DELL studio XPS under Vista 64 bit and now the external hard drive is not recognized.

I understand that Vista supposedly recognizes external drives and download the drivers when connected to the computer. Windows tries to find the driver but is unable to find and does not install. In Device Manager, the drive will appear as unknown device under other devices.

I searched for an answer to my problem and posted on yahoo as well, but nothing useful that worked were found at the moment. When I do an automatic search for the driver, windows cannot find the software and refers me to the manufacturer of the device. Western Digital returns me to Microsoft.

I tried all references to Western Digital troubleshooting, and as I said, this device works perfectly on the 32-bit system. I know that this has been a problem for many and would like to know if there is something I can do to get this device working once more. I don't want to reformat the drive, but if I do how can I if the Vista operating system can not find a driver?

Thank you. Any help will be greatly appreciated.

I searched for the 64-bit operating system compatibility page and indicates the compatible reader.

This is the exact drive I own: My Book Essential Edition 2.0 WDH1U10000 - disk hard - 1 TB - Hi-Speed USB

The issue is clearly with WD, the 64-bit driver that they provide or the firmware for their unit

Tags: Windows

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