What happened to find my friends?

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  Hello 2sealadies!

  Thank you for joining the communities Support from Apple! Looks like you have a problem with your iTuens on Windows 10 not to recognize your iPhone. I know how important it is that the iPhone is recognized by iTunes. Read this article with steps If iTunes does not your iPad, iPhone or iPod. Specifically, after the first series of measures:

  If you are using a Windows PC

  1. Open Device Manager by following the steps for the version of Windows that you have:
     • Windows 10: Click the search box in the lower left corner, type Device Manager and press ENTER. In the list under Bus USB controllers, find the Apple Mobile Device USB Driver.
     • Windows 8: loose in the right edge of the screen. Press search and enter the Manager devices, and then click Device Manager. If requested, enter your password. In the list under Bus USB controllers, find the Apple Mobile Device USB Driver.
     • Windows 7: click on > Control Panel > system and Maintenance > Device Manager. If requested, enter your password. In the list under Bus USB controllers, find the Apple Mobile Device USB Driver.
  2. Even if you do not find the Apple driver, follow the steps below, based on what you see or don't see.

  The pilot and
  No symbols

  A down arrow
  by the driver

  Exclamation or
  question mark by
  the pilot

  No Apple Mobile
  USB device driver

  You don't see symbols next to the Apple Mobile Device USB Driver

  If you do not see , , or of the Apple Mobile Device USB Driver, look for third-party software conflicts. Then if you still need help, restart your Apple Mobile Device Service or contact Apple technical support.

  

  You see an arrow down

  If you see next to the Apple Mobile Device USB Driver, the driver with the right mouse button and choose enable from the context menu. Then if you still need help, contact contact Apple technical support.

  

  You see an exclamation point or question mark

  If you see or the Apple Mobile Device USB Driver, right click on the entry, then manually update the Apple Mobile Device USB driver.

  

  You do not see the Apple Mobile Device USB Driver

  1. Disconnect your device from your computer.
  2. Save a screenshot by pressing the Home button and sleep/wake button of the device button at the same time. The screen should Flash briefly.
  3. Reconnect your device to your computer.
  4. If you see one of these sections in the Device Manager, expand them:
     • Imaging devices
     • Other devices
     • Portable devices
     • USB Bus controllers

  Now, locate the entry that recognizes the device as a camera. You should see 'Apple IPhone', 'Apple iPad' or 'Apple iPod '. Right-click the device entry, and then manually update the Apple Mobile Device USB driver.

  If a single unknown device appears, follow these steps:

  1. Right click on the unknown device entry.
  2. Choose Properties from the context menu, and then click the Details tab.
  3. In the drop-down menu, select hardware IDS.
  4. If the ID begins with something other than USB\VID_0000 & PID_0000, go into the Device Manager and right click on the entry for device unknown, and then manually update the Apple Mobile Device USB driver.
  5. If the ID begins with USB\VID_0000 & PID_0000, then follow the remaining steps.
  6. Unplug the unit and remove all the USB devices on the computer.
  7. Shut down the computer, and then turn it back on.
  8. Reconnect the device, tests of each USB port for about 30 seconds to see if the device is recognized.
  9. Test with a different, checked 30-pins-USB or the lightning-connector-cable-USB, if they are available.

  If you still need help, contact Apple technical support.

  

  Manually update the Apple Mobile Device USB driver

  If one of the sections above directs you to this section, you should already have right click on an entry in the Device Manager. Now, follow these steps:

  1. Choose update driver software.
  2. Choose "Browse my computer for driver software."
  3. Choose "Let Me pick from a list of drivers for devices on my computer.
  
  
• Click the disk button. If this is not available, choose a category of devices such as Mobile phone or storage device, if in the list.
• Click Next. You should see the disk button.
• Click Browse and navigate to C:\Program Files\Common Apple Mobile Device Support\Drivers.
• Double-click the file "usbaapl. If you have a 64-bit version of Windows, this file will be called "usbaapl64". If you do not see here "usbaapl64" is not a Drivers folder, look in C:\Program Files (x 86) \Common Files\Apple\Mobile Device Support\Drivers.
• In the disc window, click Open, and then click Next and then click Finish.
• Windows installs the driver. If a message indicates that the software that you install "not passed the Windows Logo test", click on continue. You can get help with other common errors and the error code numbers in this Microsoft article.
• Open iTunes to make sure that iTunes recognizes your device. If not, Restart the Apple Mobile Device Service.

See you soon!

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