What is the difference between call queues and priority routing?

and what is the difference between routing based on skills and the basic skills of routing?

Suite...

Priority Queuing - Set Priority step can be used to assign a priority (1-10), or increase / decrease. This allows for a given

Contact (eg. calling) to priority over higher/lower than the other contacts that are in the same queue. In other words, the contact

priority for all s CSQ for which he is put on hold. In the script, you must use priority defined stage to assign a higher priority or less in Call Queuing.

Check the following URL, which described on stage "Set priority" to the title of the palette "CIM step Description.

http://www.Cisco.com/univercd/CC/TD/doc/product/voice/sw_ap_to/apps_3_1/English/admn_app/step_ref/ICD.htm

Tags: Cisco Support

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