What should do? I have a KDS50A2020 I can't get an optical block engine

What should do? I have a Sony KDS50A2020 tv.  I need an optical block for my tv, my screen is less red green or real.

After several seraches of the internet, I discovered that this TV has a reminder and a right of class action suit several years back...  I never received something on a recall or law suit.  I have Sony offering any sort of trade programs for clients who have these TV?

The other problem is that I can't find an optical block.

Looks like I'm going to buy a TV, how Sony manages this question will determine what I buy. I hope I can stay a loyal customer of Sony.

Thank you

Tracy & Barbie Hilton

Hi thilton803,

I understand how you feel, please send me a private message with the following: contact information (name, phone number and email address), product information (model number, serial number and purchase date), no matter which reference number (e.g. E12345678) and a brief description of the problem you are having with the TV. We'll see what we can do.

Tags: Customer Relations

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