What should do? I have a KDS50A2020 I can't get an optical block engine
What should do? I have a Sony KDS50A2020 tv. I need an optical block for my tv, my screen is less red green or real.
After several seraches of the internet, I discovered that this TV has a reminder and a right of class action suit several years back... I never received something on a recall or law suit. I have Sony offering any sort of trade programs for clients who have these TV?
The other problem is that I can't find an optical block.
Looks like I'm going to buy a TV, how Sony manages this question will determine what I buy. I hope I can stay a loyal customer of Sony.
Thank you
Tracy & Barbie Hilton
Hi thilton803,
I understand how you feel, please send me a private message with the following: contact information (name, phone number and email address), product information (model number, serial number and purchase date), no matter which reference number (e.g. E12345678) and a brief description of the problem you are having with the TV. We'll see what we can do.
Tags: Customer Relations
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