What to do if the previous owner does not know their apple ID or password?
When I first bought my Ipod touch 5th generation, I knew I could do an apple myself ID then my cousin put his now years later, I have not touched my Ipod and mus she used find my iphone and it locked telling me I have to use the apple ID, I used to set my ipod but she don't remember the information because it's my ipod locked forever?
Ask him to try If you have forgotten the password for your iPad, iPhone or iPod touch, or your device is disabled - Apple supports
Tags: iCloud
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Hey there gut123!
Welcome to the communities of Apple Support! According to the title, you have an iPad that is in the lock of the Activation. This occurs when the previous owner does not sign off iCloud this device before passing along another person. You are on the right track and I definitely want you to have access to such a wonderful device. In this case, you do not want to continue to work with the former owner as they are the one who has the ultimate ability to regain control of the account. Here is an article that you can share with them that will help them locate important once again and remove it from your device:
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Provide these links to the former owner, so they can get the help they need to re-have access to iCloud.
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