When I connect the computer says there is not a configuration, the name or serial number

I have a HP Pavilion dv7-3165dx Entertainment Notebook PC, running Windows 7. When I log in, it says that he does not know the configuration, the name or serial number. It also doesn't let me back up my files.

What should I do to let him remember who he is?

I work out of my house and use it daily. It allows me to open a session by bypassing the initial screen.

Thank you

Margin

Hi Jackson,.

Looks like you need to restore.  Have a look here and follow the steps and please let me know if this helps.

Tags: Notebooks

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