When I go (control panel), and then (add or remove programs) I click on (change or remove programs) nothing happens. No list of programs don't come, how can I fix it? I need my installation disc or is there a troubleshooting somewhere in the help text.

installed programs do not come up. I can't remove the software free stupid who talk about problems but cannot fix them unless I have buy it upgrade.

Apparently, your computer is infected with a rogue security program that has damaged the system. It's called "thugs" because he pretended to be a good guy but is really bad. Don't pay them! You will need to clean the machine first.

Search for removal here Bleeping Computer how removal steps - of - http://www.bleepingcomputer.com/forums/forum55.html
or here - Malwarebytes malware removal Guide - http://tinyurl.com/5xrpft

Malwarebytes' Anti-malware (MBAM) or SuperAntiSpyware will often do the job. Both have free versions and you don't need to buy these programs.

These can work for you, and all can be good. However, in many cases the computer will also infected with other horses of Trojan and protected by a rootkit. These machines are extremely difficult to clean. If your machine is one of these cases, either the interactive assistance to one of the specialty forums listed in the link below, OR take your machine to a professional on the local computer OR backup your data and do a clean install of Windows. It's your choice. I do not recommend using BigComputerStore/GeekSquad types of places.

http://www.elephantboycomputers.com/page2.html#HJT-links
MS - MVP - Elephant Boy computers - don't panic!

Tags: Windows

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