When I look at my photo files I see that generic tiles. I don't see what the photo. I don't know what happened or how to fix it?

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  Hi M Conway,

  Thanks for posting your question in the Microsoft Community!

  To be able to understand the question in a better way than to provide you with the exact resolution, I would like to know exactly the problem you are experiencing.

  (1) what photo viewer are you using?

  Please send us the screenshot:

  http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-security/how-do-i-post-a-screen-shot-on-this-forum/c86de820-C620-401c-A804-9f6337cd3053

  Please post is back with more information to help you solve the problem as soon as possible.

• All Documents and the missing photos after a system restore, what happened, and how can I recover my files?

  Hello
  All of my documents and photos are missing after a system restore. Here's the story. A virus called "Windows Recovery" popped up earlier and I did a system restore to get rid of him. To restart the computer, all my files and photos were missing. I used the system restore in the past in similar situations and have never had any problems. I opened MS Office, and I found some documents in the recent documents list. They open up fine and I saved them, but is only some of the documents. I can find the files in my documents when I do a search on them, but they are empty, when I open them. I also find some pictures and documents when I do a search for them by name, but I remember only a few file names, so I can't retrieve many files this way.

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  Hello

  read the information at the bottom of the below link about what makes this malware hide your data files and the cure for it regarding

  Read article 17

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  also follow the correct for that malware removal steps, just to be safe, let's