When I stop playing, the source monitor goes black. It does not show a still image after pausing.

I just got a HP Prodesktop 400 G1 MT, Intel core I7 processor. In first 8 adobe, when I stop the video playback, the source monitor and program monitor won't give me a fixed image. As soon as the video is stopped, the screen is empty while normally, they would be in a freeze frame. the computer has an AMD radeon graphics card. I have two pc for dual monitors. I tried to play with the settings of reading to the premier, but no luck. I'm about to take the computer to be recovered. Any suggestions?

Hello! Thank you for responding. I'm currently doing an update for my AMD display driver, and it is up to date. I called tech support and they helped me in the question of fixing from the option menu file - rendered video - general - project settings and playback - selecting mercury playback engine software only option. My computer was set to the GPU acceleration engine. It works fine now. Thanks.Aldo

Tags: Premiere

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