When I try to compose an email, simply consist of window icon stuck in the taskbar windows cannot really expand and use it
OK, the details of installation below, so when I try to compose an email, I just get a new message window icon stuck in windows
taskbar cannot really expand and use it. If I reboot in safe mode with all the addons disabled, then it works fine. But
If I restart normally and manually disable addons/plugins, then close and restart normally IE mode unsecured, it
breaks, so doesn't seem to be an addon or plugin, but rather something with the configuration.
Application Basics
Name Thunderbird
Version 31.6.0
User Agent Mozilla/5.0 (Windows NT 6.1; rv:31.0) Gecko/20100101 Thunderbird/31.6.0
Profile folder
See file
(Local disk)
Application version identifier 20150330093429
Permit Plugins about: plugins
Build configuration about: buildconfig
Memory usage on: memory
Mail and News accounts
Outgoing server ID incoming servers
Connection security name authentication security name connection default authentication method?
Account2 (no) plain passwordCleartext of local records
account3 (nntp) news.mozilla.org:119 passwordCleartext plain stbeehive.oracle.com:465 SSL passwordCleartext set to true
account5 (imap) stbeehive.oracle.com:993 SSL stbeehive.oracle.com:465 SSL passwordCleartext true passwordCleartext
Incident reports
ID of the report
BP-0a8986d2-ff0c-41C3-9da6-e770e2141224 24/12/2014
BP-01f44ba7-3143-4452-AC98-981b62140123 23/01/2014
Extensions
Name enabled Version ID
British English Dictionary 1.19.1 false [email protected]
3.3.3 lightning {e2fda1a4-762b-4020-b5ad-a41df1933103} false
Oracle Beehive Extensions for Thunderbird (OracleInternal) 1.0.0.5 false [email protected]
Important change preferences
Value name
accessibility.typeaheadfind.flashBar 0
Browser.cache.Disk.Capacity 358400
Browser.cache.Disk.smart_size_cached_value 358400
Fake Browser.cache.Disk.smart_size.first_run
Fake Browser.cache.Disk.smart_size.use_old_max
extensions.lastAppVersion 31.6.0
fake font.internaluseonly.Changed
make. Name.monospace.El Consolas
font.name.monospace.tr Consolas
make. Name.monospace.x - baltic Consolas
make. Name.monospace.x - Central-euro Consolas
make. Name.monospace.x - cyrillic Consolas
make. Name.monospace.x - unicode Consolas
make. Name.monospace.x - West Consolas
make. Name.sans - serif.el Calibri
font.name.sans - serif.tr Calibri
make. Name.sans - serif.x - Baltic Calibri
make. Name.sans - serif.x - Central-euro Calibri
make. Name.sans - serif.x - cyrillic Calibri
make. Name.sans - serif.x - unicode Calibri
make. Name.sans - serif.x - western Calibri
make. Name.Serif.El Cambria
font.name.serif.tr Cambria
make. Name.Serif.x - baltic Cambria
make. Name.Serif.x - Central-euro Cambria
make. Name.Serif.x - cyrillic Cambria
make. Name.Serif.x - unicode Cambria
make. Name.Serif.x - West Cambria
make. Size.Fixed.El 14
font.size.fixed.tr 14
14 are. Size.Fixed.x - Baltic
make. Size.Fixed.x - Central-euro 14
14 are. Size.Fixed.x - cyrillic
make. Size.Fixed.x - unicode 14
14 are. Size.Fixed.x - West
make. Size.variable.El 17
font.size.variable.tr 17
17 do. Size.variable.x - Baltic
make. Size.variable.x - Central-euro 17
17 do. Size.variable.x - cyrillic
make. Size.variable.x - unicode 17
17 do. Size.variable.x - West
gfx.blacklist.Suggested - driver-version 257.21
mail.openMessageBehavior.version 1
true mail.winsearch.firstRunDone
mailnews. Database.global.datastore.ID 8 d 997817 CEE1-4f16-aa36-008d5baeb30
Mailnews. Fake Database.global.indexer.Enabled
true network.cookie.prefsMigrated
Network.TCP.sendbuffer 65536
places.database.lastMaintenance 1429004341
places. History.expiration.transient_current_max_pages 78789
plugin.disable_full_page_plugin_for_types application/pdf
true plugin.importedState
plugin. State.Flash 0
plugin. State.Java 0
plugin. State.np32dsw 0
plugin. State.npatgpc 0
plugin. State.npctrl 0
plugin. State.npdeployjava 0
plugin. State.npfoxitreaderplugin 0
plugin. State.npgeplugin 0
plugin. State.npgoogleupdate 0
plugin. State.npitunes 0
plugin. State.npoff 0
plugin. State.npqtplugin 0
plugin. State.nprlsecurepluginlayer 0
plugin. State.npunity3d 0
plugin. State.npwatweb 0
plugin. State.npwlpg 0
true plugins.update.notifyUser
Graphics
Adapter Description NVIDIA Quadro FX 580
Vendor ID 0x10de
Device ID 0 x 0659
RAM 512 MB card
Adapter drivers nvd3dum nvwgf2um, nvwgf2um
8.15.11.9038 driver version
14/07/2009 driver date
Active Direct2D blocked for your version of the graphics driver. Try to update your driver graphics version 257.21 or newer.
Fake license DirectWrite (6.2.9200.16571)
Gamma settings ClearType: 2200 Pixel Structure: R
WebGL Renderer blocked for your version of the graphics driver. Try to update your driver graphics version 257.21 or newer.
GPU accelerated Windows 0. Blocked for your version of the graphics driver. Try to update your driver graphics version 257.21 or newer.
Skiing AzureCanvasBackend
AzureSkiaAccelerated 0
AzureFallbackCanvasBackend Cairo
AzureContentBackend Cairo
JavaScript
Incremental GC 1
Accessibility
0 Active
Prevent accessibility 0
Versions of the library
Minimum version expected Version in use
NSPR 4.10.6 4.10.6
NSS 3.16.2.3 ECC base 3.16.2.3 base ECC
Util NSS 3.16.2.3 3.16.2.3
NSS SSL 3.16.2.3 ECC base 3.16.2.3 base ECC
S/MIME 3.16.2.3 NSS ECC base 3.16.2.3 base ECC
Noticed in the information provided:
Graphics adapt Description NVIDIA Quadro FX 580
Vendor ID 0x10de
Device ID 0 x 0659
RAM 512 MB card
Adapter drivers nvd3dum nvwgf2um, nvwgf2um
8.15.11.9038 driver version
14/07/2009 driver date
Active Direct2D blocked for your version of the graphics driver.
Try to update your driver graphics version 257.21 or newer.
You can update your graphics driver and retest.
Tags: Thunderbird
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