white background for hours during the installation of windows 7 from the dvd hp system recovery
I own a dv7 - 3186cl and recently bought a new hard drive to replace the damaged one. When I go to install windows 7 from the recovery of the system DVD purchased by hp, it loads a blank screen background image and stays there.
I had kept it slowed down on it for about 6 hours now. The mouse still moves, but nothing has changed.
I ran Diagnostics on the computer before this point and he passed all the tests.
Someone help me please... I have no idea what to do
Please reinitate the recovery process. Please remove all other devices connected to the laptop. Here is the link that has the steps:
http://support.HP.com/us-en/document/c01895783
Tags: Notebooks
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