white window, wheel spinning progress, does not

I tried to fix this for months. Sometimes the cloud Creative works, then it will not work again. I can only see this window (see below).

I tried following advice in different threads, specifically this one: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesn ' t - open.html

So, I tried:

Solution 1: Upgrade the current version of the app Office CC RESULT: did not help

Solution 2: Uninstall the CS5 applications and elements 11 RESULT: did not help

Solution 3: Restart your computer and restart the app Office CC RESULT: did not help

Solution 4: Delete the opm.db file, restart your computer and restart the app Office CC RESULT: did not help

Solution 5: Remove the contents of the OOBE folder and relaunch the app Office CC RESULT: helped for a while, then back to the empty window.

For the 20 years of use of Adobe products, I'm used to their reliability. This bug, however, is a huge disappointment.

Help and advice on how to operate the creative cloud is greatly appreciated.

Kind regards

Dmitry

Screen Shot 2015-10-17 at 16.07.30.png

As it seems that you have tried almost all solutions online for this, I ask you to contact you via Customer Care Contact Adobe technical support

In case you have contacted the Support from Adobe, you can provide the file number for this degenerate.

Concerning

Stéphane

Tags: Adobe

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