TouchSmart HP ENVY 15-j104ea N: BIOS Corruption and Windows Logo + B is DOES not

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  Hey James,.

  I does no change, I didn't download a document from my email (from a sender of confidence). I tried to start in safe mode, just, it restarts and goes back to the corrupted checksum display... Last known good config was the same result! The only error message is one that is in the title of this post, not others. Another detail, that I forgot to add is that it does not get insofar as a logo windows before it fails, just the toshiba start screen, then either passes the corrupt message checksum or a blue screen and restarts before I can read the text on the blue screen. Thanks for your response! Any additional help would be excellent if you can. In the meantime, I'll try your methods. Thanks again
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• HP Envy 700-074 model BIOS corruption, or bug, etc.

  Hello

  My name is Patrick Barker, and I'm an analyst of the blue screen of death core Dump. During the last week, I ran into two users having a HP Envy 700-074 computer and experience the same exact bug check. The first time I met such a bug check, I imagined that the user may have simply received a system with a bad BIOS, things like this happen in computers all the time. Well, the user contacted HP and replaced it with the exact same model course, and he had the same problem.

  Right at that time, I discovered another user knows exactly the same problem as the previous user. With a consistency like this, I wonder if there is a corruption of the BIOS and/or the bug associated with this particular model?

  What is happening is that there is a frequency of verification of bug ACPI_BIOS_ERROR (a5) .

  This bug check indicates that the BIOS Advanced Configuration and Power Interface (ACPI) computer is not fully compliant with the ACPI specification.

  Error checking A5, {1000, 0, 80001000, 25}

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  -----------------

  Two threads where it occurs, I will update if I see anymore:

  1. Windows 8 crashes after being in the mode 'sleep' - Microsoft Community

  2. brand new computer under Windows 8 - 2 accidents in first day - Microsoft Community

  Why I write this here? Well, on the one hand, I can't find a place to contact HP and / r supports directly without really own a HP machine. So, with that said, two questions:

  1. is there a way to contact HP directly on this issue?

  2. is it and/or any other person with this specific model of HP's have this problem?

  Kind regards

  Patrick

  Hi Patrick,

  This forum is mainly of volunteers, and HP has no official presence here.    I ask that your question is raised.  In the meantime, you or your client should open an official ticket with HP support.  These PC is still covered by the warranty.

  HP support number is 800-474-6836 or 800-HPINVENT or online here.

• Jumping cursor, sporadic and touchpad doesn't work does not correctly for HP envy 15

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  I had my HP ENVY 15 t-q100 CTO Notebook PC in September 2014. It has 8.1, 64-bit Windows. For the first few weeks of use, I don't have any problems. Then, I started having occurrences more problems of cursor/touchpad to the point where it happens all the hours of use (not a problem of external mouse):

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  Update driver (no update available).

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  In January 2015, I received by mail, a brand new Envy 15 t-q100 purchased HP's official website. Packaging and the laptop is here Mint (aesthetically speaking). That being said, I had the exact symptoms described in this thread since the first day. With a replacing synaptics driver, I was able to stabilize the mouse enough to effectively use the tool 'curve of pressure. " Then, I determined that it was in fact a hardware problem. I noticed that from time to time, the "animation" icon would indicate that pressure is applied even if I wasn't touching the laptop. If I applied pressure by pressing or stirring on the basis of the Palm, would stop the pressure indication and use mouse returns to normal. However, this problem gradually went from bad to worse, and finally the touchpad does not have all together. Firmware and BIOS flashing helped before, but has been either nothing change.  I debated on referring to HP for repairs under warranty, but after having to wait a month to get this unit in the first place, in addition to reading all these horror stories of people coming back a semi destroyed unity and always faced with the same symptoms, I was ready to fight against myself. so, I found a source replacement nine track want pads 'zone of control '. Ninety-nine percent sure that I had a defective keypad, I bought P/N "761210-001" to "parts_direct101" for $59.95 ebay seller. Disassembly, I discovered that one of the screw mount for the pad was loose (this may have contributed to the problem). I decided to replace the pad in any case. Finally. No more glitches. After months of experimentation and reading these forums, I have now a mouse working 100%! It's been more than 2 weeks now, since I replaced the touch pad and still no problems! I use my laptop 3-4 hours per day. I always use the synaptics driver installed replacement from "dpinst.exe" found in the x 64 folder downloaded directly on the website of synaptics 'uncompressed'. I have not tried to update with windows update again. Just happy to finally have a mouse to work on this beast of a machine. I'll keep you all posted if this problem will never return. With regard to the absence being automated support generic responses to "Customer Service" aka HP, I guess HP has accidentally put on a bad batch of caterpillars and they simply cannot 'afford' parts, labour and logistics to issue a notice of recall of this magnitude! Unfortunately, this laptop must be completely disassembled to replace the touchpad. I would NOT recommend this fix if you feel that it is beyond your skill level. Instead, call the HP technical support and insist that you have received a unit with a defective keypad. I hope this helps!

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  Welcome to the Forums of HP's Support.  I understand that you get an error message when you try to add your printer to your HP ePrint app on your mobile device.

  If you get this error message when you try to add the printer to the application using the ePrint printer e-mail address, then follow the steps below.

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  Thank you for your help, it's greatly appreciated! :)

  News of the computer:

  Dell Latitude E5410

  Windows 7

  32 bit

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  KB, try the steps that apply to your operating system, in the links below.

  Use the System File Checker tool to repair missing or corrupted system files.

  https://support.Microsoft.com/en-us/KB/929833

  Difficulty of Windows Update errors by using the DISM tool or System update preparation tool.

  https://support.Microsoft.com/en-us/KB/947821

  Note: Download and run the "System Update Readiness Tool.

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  HP ENVY dv7 Notebook PC model system

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  System SKU B6B75AV

  Processor Intel Core i7-3630QM CPU @ 2.40 GHz, 2401 Mhz, 4 Lossnay 8 logical processors

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  Hello @SymKat,

  Thank you for visiting the HP Forums! A place where you can find solutions for your problems, with the help of the community!

  I stumbled upon your post on the fingerprint reader and wanted to help!

  Try uninstalling the driver and let your search system to a compatible driver.  You can use this link to help you, if needed: how: install and update drivers in Windows 10

  If you're still having problems, then try to review the following document and let me know how it goes: HP Notebook PC - a (Windows 8) fingerprint reader troubleshooting

  Please let me know if this information helps you solve the problem by marking this message as 'accept as Solution' , this will help others easily find the information they seek.  In addition, by clicking on the Thumbs up below is a great way to say thank you!

  Kind regards!

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