Why Adobe is charging my credit card when I have no subscription?
Adobe in charge my credit card in January: http://i.imgur.com/cvJ6ohP.png
Account page Adobe showing no products/services: http://i.imgur.com/hJWDVVW.png http://i.imgur.com/RmjbOfI.png
My 'demo' of products such as Premiere Pro has expired. I was charged on my credit card for the last few months. Nothing shows up on my account page regarding the products purchased.
EDIT: Adobe has in fact been load my account since October 2014.
What is "usually" the problem, it's a subscription under a different email and Adobe ID... have you used a different email?
This is an open forum, Adobe support... you need personal Adobe support for help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
-or by phone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
Tags: Adobe
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ForumsConsult with Microsoft Certified Solutions____________________________________________For the different Forums for Windows Live Applications, select the link belowWelcome to Windows Live Solution Center -
Adobe will not charge my credit card and my cloud stops today
Hello
I updated my payment information several times this week, because my Cloud apps give me warnings that I have not paid and my subscription will expire. The map info is there, the card account has sufficient funds to process the transaction, even today, in the middle of an important project, Adobe stops my creative cloud even if I have to pay my subscription.
Several people reported this issue on the forums of creative cloud. No response until now. And the sad thing is that it is the only way to contact Adobe about this. No contact form. No cat no line, although there is a page for it. Nothing. No Adobe answer to solve my urgent problem.
I've been a strong supporter of the creative cloud from the first day. First of all the credit card and filtered modules, now this issue with payments - you killed completely the experience for me. Shame on you, Adobe.
I know small companies which caused fewer problems for their customers, and what they did is that they offerd every months free subscription.
You can make excuses in an email, but this time the apology will not be accepted. It went off.Kind regards
Michal JanowskiLast updated: I'm just old fashioned. It seems that, today, solve you problems like that via social media. I just got a Tweet from a representative of Adobe, and they offered something for the trouble that is 100% accurate and satisfactory.
Thanks Adobe, my problem is finally solved.
But please, understand my anger and frustration and less complicated contact support. With a good support, none of this would be a problem, and there is no reason for me to post messages on a public forum angry. I'm sorry for all this, but there is nothing worse when in the middle of an important project of all your tools just stopped.
Michal Janowski
Loyal Adobe customer since 2005
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Adobe can not suddenly charge my credit card
I can't contact them. Do I get a prepaid card or am I forced to simply switch to another software platform? I had extreme problems with the Adobe customer service. :-)
The 'them' that you can reach means Adobe Customer Service?
Here's a URL for Adobe CS billing issues:
I'm just another user like you if don't have any information about your situation, but if something has happened to the State of your credit card, and perhaps you can contact the card-issuing bank and see if they see something strange. Maybe it's that you'll have to find another card to pay with, even if she does not have to be paid in advance, or at least mine isn't, it's just a debit card from my local Bank Bank.
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I bought a subscription to the creative cloud in August 10, and my next load is September 5. Today, I received an email that Adobe can charge to my credit card. I checked the info from my creative cloud account and everything is Ok. I checked my credit card and pay the month tax credit. The mail says that will change my subscription to a free mode. What can I do?
Thanks in advance...
Sandesign if you are facing problems of billing, please contact our support team. You can contact our support chat to http://adobe.ly/yxj0t6.
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Who charge your card? What are you talking about? No one here works for Microsoft, it's just a forum of person to person chat to talk about Windows. It may be more useful to contact the store who asked to you, or even your credit card company that can cancel the charge as well.
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