Why am I unable to send an email to support
Hi team
Why I can't find anywhere to directly contact a support person no matter what I do I simply could not find a direct contact email address.
When you try to solve a problem with captivate 5 I tried everything
- Removal of resources
- Uninstalling the program eLearning suite 2
- Relocation of eLearning suite 2 (due to a problem with installation of Adobe Air)
- Tried to install Adobe Air separately (some problems)
- Tried to update of eLearning suite 2 (had an error message... "Some updates could not install... all of them!)
- He spent more than an hour through the fiasco of 'contact support '.
Am I a little oversensitive here in being upset?
For Adobe, I ask simply that there will be a more easy way to communicate with them
For the forum, I just ask if there is someone who can give advice on... other than the upgrade to a newer version or just stop ranting. It's now out of my system and I am now completely quiet... Honest!
There is an email address to contact Adobe. You can contact them via chat or by phone when they support these options, but this is not usually on the weekend.
Chat support - the link below click the still need help? the option in the blue box below and choose the option to chat...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If it fails to connect, try to use another browser. http://helpx.Adobe.com/x-productkb/global/Service1.html ( http://adobe.ly/1aYjbSC )
I'm not sure where Captivate is version-wise, but be aware that Adobe is no longer support beyond activation problems, so if you think that older programs is something waiting for you: I can't say for sure. Only, they provide telephone support for their new products. Your only option would be to try to get help through the forums, in which case you will need to provide information about the problem itself, rather than simply indicate that you have tried. You can also try the Captivate forums.
Here is a link to a page that provides links to all of the Adobe forums...
The Forum links page: https://forums.adobe.com/welcome
Tags: Adobe
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<2009-09-26 13:45:47.546="" pdt="">:[352]:
: 2009-09-26>:
Exception, javax.mail.MessagingException: could not connect to SMTP host: smtpo
UT. Secureserver.NET, port: 25;
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LAYER = CMIME, EVENT = Exception, at com.sun.mail.smtp.SMTPTransport.proto
colConnect(SMTPTransport.java:322)
LAYER = CMIME, EVENT = Exception, at javax.mail.Service.connect (Service.ja
will: 236)
LAYER = CMIME, EVENT = Exception, at javax.mail.Service.connect (Service.ja
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LAYER = CMIME, EVENT = Exception, at javax.mail.Service.connect (Service.ja
will: 86)
LAYER = CMIME, EVENT = Exception, at javax.mail.Transport.send0 (Transport.
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<2009-09-26 13:45:47.546="" pdt="">:[352]:: 2009-09-26>:<>
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<2009-09-26 13:45:47.546="" pdt="">:[352]:: 2009-09-26>:
MTPTransport.openServer (SMTPTransport.java:1227) >
<2009-09-26 13:45:47.546="" pdt="">:[352]:: 2009-09-26>:
MTPTransport.protocolConnect (SMTPTransport.java:322) >
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Connect (Service.java:236) >
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Connect (Service.java:137) >
<2009-09-26 13:45:47.546="" pdt="">:[352]:: 2009-09-26>:
Connect (Service.java:86) >
<2009-09-26 13:45:47.546="" pdt="">:[352]:: 2009-09-26>:
t.send0 (transport. Java:150) >
<2009-09-26 13:45:47.546="" pdt="">:[352]:: 2009-09-26>:
t.Send (transport. Java:80) >
<2009-09-26 13:45:47.546="" pdt="">:[352]:: 2009-09-26>:
ar.bx.dJ.a(MailboxWatcher.java:106) >
<2009-09-26 13:45:47.546="" pdt="">:[352]:: 2009-09-26>:
AR. BT. XR.b (CmimeParser.Java:385) >
<2009-09-26 13:45:47.546="" pdt="">:[352]:: 2009-09-26>:
AR. BT. XR.a (CmimeParser.Java:48) >
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ar.xC.g(CmimeLayerPacket.java:68) >
<2009-09-26 13:45:47.546="" pdt="">:[352]:: 2009-09-26>:
ar.ac.hE.a(CmimeLayerReceivingQueueManager.java:65) >
<2009-09-26 13:45:47.546="" pdt="">:[352]:: 2009-09-26>:
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On a Web site "contact us", unable to send an email. I have to configure POP3?
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Yes, you do
If you use Vista Windows Mail, follow these steps
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http://www.SimpleHelp.NET/2007/02/07/a-beginners-guide-to-setting-up-Windows-Mail/
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