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I installed vista sp2 in vista ultimate 64 bit edition, and he broke my norton 360 so my product key is not good. has taken more than $5,000 worth of music on my Itunes. Took a quantity invaluable MCH films and made my $4,000 computer is worthless. Make a backup disk and a restore point before I downloaded, and now he both no good is there something I can do? Thank you once again, microsoft

Hi Boss Vegeta1,

Thank you for using answers Forum.
How did you create the backup drive, what happens when you try to use it?
What happens when you start the computer?
Is there an error message that you can post on this forum?
What happens when you try to use the restore points?

I suggest to contact support for their anti-virus Norton.

If you can start Windows or not, I suggest you update device drivers and run the System File Checker to see if missing or corrupt Vista files are causing the problem.

The System File Checker tool

To determine if the problem you are experiencing is caused by one or more system files that are used by Windows Vista, run the System File Checker tool. The System File Checker tool analyzes the system files and replaces incorrect versions of system files by using the correct versions.

To run the System File Checker tool, follow these steps:

1. Click Start and type cmd in the box start the search .

2 right-click cmd in the programs list and then click run as administrator .

If you are prompted for an administrator password or a confirmation, type your password or click continue

3. at the command prompt, the following line, and then press ENTER:

sfc/scannow

Impatience back on your part.
Chris
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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