Why can I buy a product that cannot be used by my laptop, and so have never used it... but I couldn't find any help from this company or geta refund? !!!

I bought an upgrade from windows vista to windows 7 two days ago and I can download on my laptop... even if my laptop has passed the test. But I can't get hold of someone at microsoft for a refund. I could take care of her through my credit card company, but it sours my experience of buying anything through this company! This should be a reputable company. Am I missing something?

Try the numbers here if you are in the United States

http://www.microsoftstore.com/store/msstore/HTML/pbPage.Help_Return_Exchange

If you are elsewhere, change the country on the top right, you should get the coordinates.

For example, https://emea.microsoftstore.com/UK/en-GB/Contact-Us

Tags: Windows

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