Why can't I connect to install the Indesign Trial Version?

I created an Adobe account, loggied and downloaded the trial version of Indesign, however, when I tried to install it, the system kept saying my user ID (email address) and password do not correspond exactly, although I was able to sign before. I clicked on the problem with the signature in link and entered my e-mail address. The system is then told that the e-mail address was not valid. So I tried to use a different e-mail address to create a new account, but the system says that the new e-mail address already exists. What should I do?

Hi sz9688,

Please reset the password of your Adobe ID and then try to login and check.

Tags: Adobe

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