Why can't I open a powerpoint presentation that was sent to me by email?

I can't open the PowerPoint presentation that was sent to me by e-mail. It keeps saying that it is opening in protection mode but it never actually opens. I tried to go to properties and change some things, but I don't know what to do now because she will not even open. Do you think that it is because we have a different software? Help, please. Thank you

Hi Dominique,.

  1. You use a webmail like Yahoo Mail, Gmail etc. ? Who is your email provider?
  2. The problem occurs only when you open the Powerpoint file?
  3. Do you have any third-party security program installed on your computer?

If you use the version of the modern Internet Explorer User Interface, then I suggest you try to download an attachment to the desktop version of Internet Explorer 10. If you have the problem with the two versions, then go ahead with the following methods.

First of all, I you suggest to download and save the file and then try to open the attachment.

You can try the following steps if the problem persists.

Method 1: Try to open the file after you disable the Protected Mode.

Try to open the file after you disable the Protected Mode, to do this, follow these steps:

(a) click on the Tools icon in Internet Explorer.

(b) click the Security tab, and clear the check box next to the Enable Protected Mode (requires restarting Internet Explorer)

(c) click apply and then click OK.
(d) close all open Internet Explorer Windows, and then restart Internet Explorer.

If the problem persists, try the following method.

Method 2:

Set IE as default browser, then try to open the file.

Follow the steps for the same thing:

a. from the start, screen type default programs and select the filter Apps.
b. click default programs in the search results.
c. click on set your default programs.
d. Select Internet Explorer from the list.
e. Select set this program as default and then click OK.

For more information, see the following Microsoft article.

http://Windows.Microsoft.com/en-us/Windows-8/choose-Programs-Windows-uses-default

I hope this helps.

Please report if the problem persists and we will be happy to help you further.

Tags: Windows

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