Why can't I open any of my applications from the desktop icons or the upper toolbar of office?

I am currently unable to open or activate all files or programs when I click on my desktop icons, the same problem occurs with the icons in the top toolbar of office. It also seems that the upper toolbar of office disappear when I shut down the computer and I have to right click in the toolbar the "tick" show toolbar.

The only way I am able to access one of my programs IE: e-mail, internet, etc. is to right click and select 'open '.
Recently, I installed PC Optimizer Pro and believe that these problems occurred only since this installation. I could be a coincidence though.
Can you help me please?

Hello

PCOptimizerPro, alias PC Optimizer Pro (other) is classified as Malware.

http://www.Microsoft.com/security/portal/threat/encyclopedia/entry.aspx?name=program%3aWin32%2fPCOptimizerPro

"Program: Win32 / PCOptimizerPro is a program which is presented as a tool for optimization of system." Some versions of this program may display misleading or fraudulent claims on files, registry or other components on the system. These versions are detected by the security of Microsoft products. »

 

You don't say what operating system you use, but the steps are similar for XP, Vista, etc.

Search for malicious software. If the installation, update and analysis is stopped, do in Mode safe mode with networking.

http://www.bleepingcomputer.com/tutorials/how-to-start-Windows-in-safe-mode/#Vista

Windows Vista

Using the F8 method:

  1. Restart your computer.
  2. When the computer starts, you will see your computer hardware are listed. When you see this information begins to tap the F8 key repeatedly until you are presented with the Boot Options Advanced Windows Vista.
  3. Select the Safe Mode with networking with the arrow keys.
  4. Then press enter on your keyboard to start mode without failure of Vista.
  5. To start Windows, you'll be a typical logon screen. Connect to your computer and Vista goes into safe mode.
  6. Do whatever tasks you need and when you are done, reboot to return to normal mode.

Once in Safe Mode with network, download and run RKill.

RKill does NOT remove the malware; It stops the Malware process that gives you a chance to remove it with your security programs.

http://www.bleepingcomputer.com/download/rkill/

Then, download, install, update and scan your system with the free version of Malwarebytes AntiMalware in Mode safe mode with networking:

http://www.Malwarebytes.org/products/malwarebytes_free

See you soon.

Tags: Windows

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