Why do I get several files from office?

For some reason any in the folder owner, I not only my real desktop folder, but also another folder named "Desktop". If I open this folder, I have another folder with the name "New folder" and in this case, I have another office. Whenever I try to remove excessive workstations, I get a message saying I don't have permission. Sometimes it allows me to remove them, but them I can't use my office more: everything is frozen and I can't click on anything whatsoever. I really want to know what is happening and how to solve the problem.


Hello

·        Since when are you seeing multiple office files in the system?

·        Are you able to boot to the desktop normally?

Method 1:

Step 1:

I suggest you to start in safe mode then do a system restore to the previous point, when the system worked very well and see if the problem is resolved. Follow the steps mentioned below to start in safe mode.

a. restart the computer and keep tapping F8 until you reach the start menu.

b. Select safe mode in boot options and press ENTER.

Follow step 2 to do a system restore.

Step 2:

See the article mentioned below to do a system restore.

System Restore: frequently asked questions

http://Windows.Microsoft.com/en-us/Windows-Vista/system-restore-frequently-asked-questions

Method 2:

I suggest to create a new user account and check if the problem persists. Follow the steps mentioned in the article below.

Create a user account

http://Windows.Microsoft.com/en-us/Windows-Vista/create-a-user-account

Thanks and regards.

Thahaseena M
Microsoft Answers Support Engineer.
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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