Why I can now use video Skype from having to change to microsoft I have a Toshiba laptop, 2 years & use Skype for 10 years with happiness on my previous desk top & present a new

How sad, after the use of Skype for 10 years to see and talk to my family in Aus I now seem unable to use Skype video since the change to microsoft instituted July 7. I can use my phone account but no video

Hi John,.

Thanks for posting your query in Microsoft Community.

I imagine the inconvenience that you are experiencing and will certainly help you in the right direction to solve the problem. However, I would be grateful if you could answer a few questions to refine the question in order to provide you with better assistance.

  1. Do you receive an error message/code when you use Skype video on your laptop?
  2. You did it all change important before the show?
  3. What do you mean when you say "replace Microsoft instituted July 7?
  4. Are all the device drivers and Windows updates are updated?

According to the description of the problem, you cannot use Skype video on your laptop. This can be if some settings to change or drivers need to be updated. I suggest you to try the steps below and see if it helps you to solve the problem.

I suggest you to run the Webcam troubleshooting utility from the link and if it does not help, try other steps mentioned in this article.

Note: Try to follow the steps mentioned under Skype for Windows Desktop.

If the problem persists, try the steps mentioned in another section below.

https://support.Skype.com/en/Skype/Windows-desktop/video/

Get back to us with all the necessary information and the result of the proposed suggestion. We will be happy to help you.

Kind regards

Tags: Windows

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