Why I can't download attachments in the emails? I use Wind.Int.Explorer.

Often, I receive an e-mail with a document to open or be ownloaded d. I use the new program area of Comcast .net receive on Vista. Comcast said it was a Microsoft problem. The document said that usually it's a Word 2007 Document allowing macros. When I hit open, it opens a window and save in a file. It doesn't seem to be a way to open this file in the place of «.saved» So, how to open these attachments?

Need a program on your system that can read Word documents.  You have MS Word/Office or the free Word Viewer http://www.microsoft.com/downloads/details.aspx?FamilyID=3657ce88-7cfa-457a-9aec-f4f827f20cac&displaylang=en or the free OpenOffice www.openoffice.org (that I recommend in your current situation if you do not have Word/Office) or something else that does the job (but you must be SURE he can read Word 2007 documents allowing macro.)  Earlier versions of Word or Word Viewer (or same OpenOffice) might have problems with such a document unless they have been updated to handle the new format (and can be done at the center of technical support of Microsoft Office or by downloading the latest versions of OpenOffice or Word Viewer).  Once installed, then you can then read attachments and Word documents.  Try to open attachments again.

Maybe there is a problem with the associations.  Double-click on any Word on your system (probably one in Documents or on your desktop) and see if it opens Word and displays the document.  In fact, try to open the saved file to see if you can.  If so, then the associations work and which is not the problem.  If no, go to Start/Default / programs / associate a file or Protocol with a program / search .doc and check the default program - is probably not Word.  Click on edit, then select Word.  If Word is not an option, click Browse and locate the file winword.exe (somewhere in Program Files) and make it the default.  Do the same for .docx and .rtf (and any other type of file that Word to open).  Then try to open the attachment again (you may need to reboot for changes to take effect).

If this does not work and you have the right programs so I am sorry to say that the problem is probably with the e-mail program and not with Microsoft (Word or Vista) - despite what you have been told by comcast.  Try using Microsoft Mail or Microsoft Live Mail like e-mail software to see if you can get your email and download attachments of one of these programs.  It shouldn't be too difficult to implement one of them (Microsoft Live Mail is a little better, but it must be downloaded while Microsoft Mail is already installed) - parameters should be essentially the same that you use for your comcast mail (you may need to go into the settings of mail to comcast to get them because they probably put in place for you and you don't know them).  If you can get Microsoft Mail or Microsoft Live Mail to send and receive email, and then send yourself a Word attachment and then when you receive it see if you can open it.  If you can, then the problem is certainly their e-mail software (and you can prove to them telling them that it works with Microsoft Mail or Windows Live Mail).

A work around until the problem is resolved, just save attachments and then open documents saved - at least you will be able to access the information in this way until common sense is fixed.

If none of the works above, try posting your question in the online Forum to get Networking, E-mail, to: http://social.answers.microsoft.com/Forums/en-US/vistanetworking/threads where the people who specialize in problems like yours email will be more than happy to help you with your problem.

I hope this helps.

Good luck!

Lorien - MCSA/MCSE/network + / has + - if this post solves your problem, please click the 'Mark as answer' or 'Useful' button at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

Tags: Windows

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