Why install does not accept my serial number?
When I bought CS5.5, I was promised a free upgrade to the 6 CS. After downloading and passing through the installation, it says I have an incorrect serial number. I checked and rechecked and it is correct. Why is it not recognised?
Alyson,
Generally, when you buy software, you get free updates, but buy upgrades to new versions.
There are a few exceptions, so you can check it out here if you qualify for a free upgrade:
Am I entitled to a free upgrade?
Guinot
Tags: Adobe
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