Why it takes so long to get my serial number

I waited 10 days to receive a serial number for the standard student edition design CS6. I sent all the info including my evidence with the image name and the date, but it seems that my case has been forgotten. Fair enough my student card is in Japanese, but so is the product I bought, including the reception. I am also enrolled in an account of the ICCA, so I think everything is in order. I don't see why it takes so long.

Hi su - structural adjustment programmes

Please contact our customer service directly for the State. You can even chat online with the Adobe Tech Rep.

Customer service: http://helpx.adobe.com/contact.html

For the customer in the Japan support, you can call: 03-5350-0407

REF. http://www.adobe.com/uk/elicensing/licensemanagement/alm/contact.html

Chat support: http://adobe.ly/yxj0t6

Tags: Adobe

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